Bulky waste collections

Booking a bulky waste collection

We are not currently taking any further bookings for bulky waste collections, but will endeavour to fulfil existing booking requests made. This is to allow our collection crews to focus on our essential waste collection sevices during the COVID-19 outbreak. Please continue to store your bulky items at home until we are able to reinstate the bulky waste collection service. In line with Public Health England guidance to limit non essential travel, please do not take items to the Villiers Road Household Reuse and Recycling Centre, unless it is absolutely essential.

This service will be under regular review. When it is re-introduced, we will re-open the bookings service. Until then, no booking will be available online or through our contact centre. 

If you already have a booking with us, the service is managed as follows: 

The bulky waste service is a chargeable service available to residents who would like household items collected from their home, or who are unable to take items to the Household Reuse and Recycling Centre. Any items that are reusable will be separated and reused.

We will not provide a service to: 

  • landlords or other property managers
  • commercial properties. If you are a commercial customer, you will need to make alternative arrangements with a licensed waste contractor.

From residential properties we are unable to collect: 

If you would like to book a bulky waste collection, please see the following: 

Charges 

  • up to four items - £35 (four black bags would count as one item) 
  • five to eight items - £55

Booking

Booking is not currently available due to the COVID-19 outbreak. 

If you already have a booking with us we will endeavour to fulfil it. Please ensure that all items are left in a visible location at the front of your property by 6.30am on your scheduled collection date.

Terms and Conditions

  • Bookings are non-refundable
  • take note of your collection day and ensure that the items are presented on the scheduled day.
  • all items must be left ready on ground level at the front boundary of your property as close to the road as possible by 6.30am. The items must be easily accessible and visible from the road at all times as collection staff will not make contact before a collection. If you live in a block of flats, the items should be placed by the bin store area for collection.
  • collections cannot be made from inside properties, inside blocks of flats, back gardens, garages or sheds. Residents can approach friends, relatives, charities or voluntary organisations if support is required to place the items outside the property/ block of flats.
  • make sure you have clearly specified what you want collected in your online request or on the phone. These items will be listed on the collection staff worksheet and they will not collect items that are not listed.
  • it is your responsibility to ensure items are presented correctly by 6.30am. No refund will be given where items have not been presented on the scheduled day. This would have to be rebooked for another collection at an additional cost. 
  • any items not presented for collection on your booking form at the time of payment will not be collected and no refund will be provided.
  • we reserve the right for collection staff to refuse items on inspection which breach safety and environmental legislation by collecting/ handling them such as asbestos, chemicals and other hazardous waste.

Amendments and Cancellations

  • If you would like to make changes to your booking or cancel, please contact us at least two working days before the scheduled collection date.
  • Refunds will not be provided for cancelled bookings or for removing items from a collection.