Report a missed bin collection

Tuesday 19 October 2021:

All collection crews are out today.

Any outstanding garden waste collections from last week will be collected today. 

Apologies for the delay and any inconvenience this may have caused you.

Missed bin, box or sack collection:

  • You must report a missed collection to us within two working days of your scheduled collection day
  • We will return within two working days once reported

You must leave the bin by the boundary to allow the crew to re-attempt collection.

Report a missed bin collection

We will re-attempt collection if the crew noted:

  • Access was blocked due to vehicles

You must leave the bin by the boundary to allow the crew to re-attempt collection.

We will not return if the crew noted:

  • You did not put out your bin, box or bags before 6:30am on your scheduled collection day
  • Your bin, box or bags was too heavy or contained incorrect materials (contaminated)
  • You have excess waste
  • Access to the communal container was not possible

Reuse and Recycling Centre:

You can also dispose of your waste at the Recycling Centre.

Last Modified: 19/10/2021 11:47:42

Environment and waste

Contact us about environment and waste issues.

Address: Guildhall 2
High Street
Kingston upon Thames
KT1 1EU

Telephone: 020 8547 5002