Report a missed bin collection
How to tell us if your bin has not been collected
If your whole street has been missed:
- You do not need to tell us if your whole street has not been collected.
- The crew may have experienced a problem like an access issue or vehicle breakdown.
- Leave your bins out and the crew will return as soon as possible.
If your bin was missed
You must report a missed collection to us within 2 working days of the collection day.
Report a missed bin collection
After your report, leave your bin out so that the crew can try to collect it again. The crew will return within 2 working days.
Putting your bins out correctly
Make sure your bins, boxes or sacks are:
- out by 6.30am on the correct collection day
- visible on your property boundary, not blocking the pavement
- accessible if they’re in a communal bin storage area
- not too heavy or overflowing
- not contaminated with incorrect items - check what to put in your bins
The crew will not return if your bins were not put out correctly or contained incorrect items.