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Report a missed bin collection

How to tell us if your bin has not been collected. 

Current problems with the service

Due to operational reasons, there are currently some delays to refuse and recycling collections. We apologise for any inconvenience this is causing.

We are working hard to rectify these issues as swiftly as possible. 

Please continue to leave your bins out for collection and we will clear them as soon as possible.

If your whole street has been missed

You do not need to tell us if your whole street has not been collected. The crew may have experienced a problem like an access issue or vehicle breakdown. 

Leave your bins out and the crew will return as soon as possible.

If your bin was missed

You must report a missed collection to us within 2 working days of the collection day.

Report a missed bin collection

After your report, leave your bin out so that the crew can try to collect it again. The crew will return within 2 working days.

If you cannot report your missed collection

There is currently a system issue affecting the reporting of some missed collections.

If you've been unable to report a missed collection online within 2 working days, call the contact centre on 020 8547 5002. They can log the missed collection on your behalf.

Putting your bins out correctly

Make sure your bins, boxes or sacks are:

  • out by 6.30am on the correct collection day
  • visible on your property boundary, not blocking the pavement
  • accessible if they’re in a communal bin storage area
  • not too heavy or overflowing
  • not contaminated with incorrect items - check what to put in your bins

The crew will not return if your bins were not put out correctly or contained incorrect items.

Last Modified: 08/12/2023 10:34:49

Environment and waste

Contact us about environment and waste issues.

Address: Guildhall 2
High Street
Kingston upon Thames

Telephone: 020 8547 5002