Report a missed bin collection
Flats recycling collections are a day behind due to driver shortages. The following postcodes will have their recycling collected tomorrow; All outstanding collections will be completed by Saturday 28 May.
- KT1 1
- KT1 3
- KT2 5
- KT5 8
- KT5 9
- KT6 4
- KT6 5
- KT6 6
Missed bin, box or sack collection:
- You must report a missed collection to us within two working days of your scheduled collection day
- The crew will return within two working days once reported.
You must leave the bin by the boundary to allow the crew to re-attempt collection.
Report a missed bin collection
We will re-attempt collection if the crew noted:
- Access was blocked due to vehicles
You must leave the bin by the boundary to allow the crew to re-attempt collection.
We will not return if the crew noted:
- You did not put out your bin, box or bags before 6:30am on your scheduled collection day
- Your bin, box or bags was too heavy or contained incorrect materials (contaminated)
- You have excess waste
- Access to the communal container was not possible
Reuse and Recycling Centre:
You can also dispose of your waste at the Recycling Centre.