Request new or replacement bins and boxes
How to order a new bin or box if yours is missing, damaged, or you need more space.
Replace a missing or damaged bin or box
Use this service to request a replacement for a missing or damaged bin, including your:
- green recycling boxes or bins
- blue lid paper and cardboard bins
- black rubbish bins
- indoor and outdoor food waste bins
- garden waste bins if you’re subscribed to the service
Additional bins and boxes
Extra green recycling boxes
You can have up to 5 recycling boxes, or swap to a wheelie bin if you have at least 3 boxes.
Extra or different size black rubbish bin
Most households can only have 1 black rubbish bin. Only households of 5 or more people are eligible to request a bigger or additional black bin.
Garden waste bins
Manage your garden waste subscription to change the number of bins that you’re paying for.
We’ll deliver your bins within 20 working days. You do not need to be at home for the delivery.
If your current bin is damaged, leave it somewhere visible and easy to access. The crew will remove it when they deliver your replacement.
If you get a sack collection from your home, call 020 8547 5002 to order new sacks.
We do not provide free compostable bags to use in your food waste bin. You can buy compostable bags from supermarkets or from any of our libraries.
If you live in a block of purpose-built flats with communal bins, you cannot order replacement bins online.
You’ll need to contact your landlord, managing agent, housing officer or residents’ association.
Builders, developers and landlords
We do not provide communal bins for blocks of flats or other developments of 10 or more units.
Contact our waste partner Veolia for a quote for new and replacement bins by emailing email@example.com. You can also look for another private supplier.
Find requirements for bin types, sizes and dimensions in our Recycling and Waste Technical Planning Guidance document.
Environment and waste
Contact us about environment and waste issues.Address: