COVID-19 (Coronavirus) - parking services

Updated 28th September 2020

COVID-19 (Coronavirus) - parking services

Please continue to check our website regularly and before you park to ensure you have the most up-to-date information and advice.

Parking controls and enforcement are needed to ensure the safe and efficient use of the road network.

Our car parking and enforcement operations have now returned to normal with the concessions for Key Workers remaining in effect for the sectors mentioned below.

Council Car Parks

The temporary discount in the Town Centre Car Parks (The Rose, Bittoms, Cattle Market) is now being removed and tariffs will return to normal on 1 October 2020.

Enforcement & Debt

The Council has now been contacting those with outstanding debt to re-connect, and work together to find a way for debts to be settled.

Customers should not contact the Council directly, instead wait to be contacted.

You should not ignore debt, as it could affect your ability to obtain credit into the future, potentially resulting in a mark against your credit score. If you are having difficulty paying, the Council will work with you on a payment plan. You can also seek independent debt advice.

Key Workers (Health & Social Care)

The Council created parking permits to support our Key Workers to support the community. Arrangements for these temporary permits will remain in place for authorised staff in Health & Social Care functions until 31st December 2020.

All key worker permits previously issued to other sectors not mentioned below have now expired. All permit holders have been contacted and notified of their expiry date.

Key Worker Permits allow parking in any of the following parking areas without a time limit:

  • Resident & Shared Use permit parking bays

  • Pay & Display Bays

  • In Kingston Council Car Parks (during the normal hours of operation)

If you are a Key Worker as classified above, please speak to your line manager or organisation coordinator about obtaining a permit. Your line manager or organisation coordinator can contact the Council at [email protected] for you to ensure this is properly coordinated and authorised.

Pay & Display Machine Scam

We are aware of a scam operating on pay and display machines in the borough. Scammers are attaching devices to the card machine, which means that the card is not returned and money is taken from the account. If your card is not returned, please report this on the phone number below.  Please note that our Parking Enforcement Officers and Machine Maintenance Staff working on behalf of RBK will never ask you to provide any personal bank details whilst using this ticket machine. If you are using a pay & display machine and are approached by anyone claiming to be an employee of RBK or NSL, asking you to provide your card or bank details, please do not hand these over.

Our Civil Enforcement Officers have been briefed to be vigilant and we are working to establish if any further machines are affected. In the meantime, please don’t use machines that look in any way suspicious. You can still pay for parking in the borough by using coins, via contactless payment or the RingGo app or website

If you spot something on a pay and display machine that doesn’t look right, please let us know by calling NSL, our parking service team, on 0330 135 8952 (Monday to Saturday: 7am-10pm, Sunday: 10.30am-10pm).

If you think you have been scammed, please call NSL, our parking service team, on 0330 135 8952 (Monday to Saturday: 7am-10pm, Sunday: 10.30am-10pm). Outside of these hours, please call 101.