COVID-19 (Coronavirus) - parking services

last updated 29 May 2020

COVID-19 (Coronavirus) - parking services

These restrictions may change at short notice. Please continue to check our website regularly and before you park to ensure you have the most up-to-date information and advice.

The Government has updated its advice on COVID-19. Over the coming weeks it is anticipated that there will be some return to normality, but with significant restrictions remaining in effect.

Parking controls and enforcement are needed to ensure the safe and efficient use of the road network.


As restrictions on travel shift from ‘essential’, to including some leisure activities and access to shops or services, the need to actively manage parking capacity will increase. 

Enforcement of parking and traffic regulations will return to normal, ensuring cars are parked sensibly, and that parking capacity is utilised efficiently.

Parking charges and time limits are now in effect.

Bailiff and debt recovery action was suspended to allow those impacted financially by COVID-19 to prioritise their spending. As people return to work, or other measures are put in place to support them, it is right and fair that those who owe money are offered the opportunity to settle their debts. At present bailiff and debt recovery action is suspended, however this will resume in the near future.

For those who are experiencing difficulties, payment arrangements can take effect and cases can be placed on hold accordingly. Please contact us in writing via our website.

Key Workers & Approved Volunteers

The Council has created two types of parking permits to support our Key Workers and Approved Volunteers as they continue to support the community. Arrangements for these temporary permits will remain in effect until 30th June 2020.

Key Worker Permits allow parking in any of the following parking areas without a time limit:

  • Resident & Shared Use permit parking bays

  • Pay & Display Bays

  • In Kingston Borough Council Car Parks (during the normal hours of operation)

To support those loading and unloading essential deliveries or conducting essential personal care visits, Approved Volunteer Permits allow parking for up to one hour in any of the following parking areas:

  • Resident & Shared Use permit parking bays

  • Pay & Display bays

  • Kingston Borough Council Car Parks (during the normal hours of operation)

The Council has a set criteria for these temporary permits and these will only be issued if authorised by the Council, providing the necessary evidence required.

 The following are classified as Key Workers and eligible for the Key Worker Permit:

  • Police / Fire / Ambulance Staff

  • Kingston Hospital Staff

  • NHS staff

  • Approved CCG Staff

  • Approved Adult Social Care staff

  • Approved Achieving for Children staff

  • Approved School Staff

  • Care Workers commissioned by RBK

The following are classified as Approved Volunteers and eligible for the Approved Volunteer Permit: 

  • Approved Council Volunteers for COVID-19 response

  • Community Pharmacists

  • Community Care Staff Approved by the Council

If you are a Key Worker or Approved Volunteer as classified above, please speak to your line manager or organisation coordinator about obtaining a permit. Your line manager or organisation coordinator can approach the Council at [email protected] for you to ensure this is properly coordinated and authorised. 

COVID-19 Permit

If you have been affected by COVID-19 and are currently isolating and/or live in a car free development and are currently unable to apply for a resident permit, the Council has created a temporary COVID-19 permit to assist you.

You must be a Kingston resident, or a person residing in Kingston on a temporary basis as a result of COVID-19, and be able to provide the relevant documentation for your application to be assessed. 

The temporary COVID-19 permit will be available for purchase online, the permit will be valid for use for up to 1 month, charged at £30, which must be paid before the permit will be issued. Please check the website for more information and how to apply. Note, the permit is now available to purchase through our permits link.

The documentation required is as follows: proof of residency (a household bill or council tax bill in the resident's name), letter of eligibility (this can be a note from the resident confirming you are temporarily residing at the address) and proof of vehicle ownership. If you have any questions please contact our permit team by emailing [email protected].

Council Car Parks

Parking charges are now in effect for all off-street car parks across the borough.

Town Centre Multi Storey Car Parks (The Rose, Bittoms, Cattle Market) - 50% Discount

To help ensure Kingston remains an accessible place to live, work and visit, we will be supporting town centre businesses and workers by offering a 50% discount on parking tariffs in Bittoms, Cattle Market and The Rose car parks. From 29th May 2020, the new tariff will be in place and all parking charges in our multi-storey car parks will resume. 

We are continuing our programme to improve the car park facilities including deep cleaning.

All car park toilets will be closed until further notice.