How to pay for parking

Pay for parking

Pay for parking - On street & surface car parks

Three ways to pay for parking in Kingston 

There are three simple ways to pay, using your number plate and the parking location number to register your parking session. There are no tickets to display.  

  • download the free RingGo App on your smartphone and paying by card

  • phone RingGo on 020 7125 0044 or by text 81025 paying by card

  • visit the nearest PayPoint convenience store to the parking location and pay by cash or card. 

You must register before you use RingGo services for the first time.

There is no price differencef or the parking session between payment methods however from 1 January 2025 a convenience fee will be added to each transaction through RingGo.

Blue badge parking is free, and unlimited, with the exception of some blue badge spaces where limits are signposted. Blue badge holders can park for up to three hours on double yellow and on single yellow lines, except where there are kerb markings or signage enforcing other limits.

30 Minutes Free Parking at selected locations

You can now access 30 minutes free parking each day when using the RingGo App at selected locations. This will be available for use when parking within local shopping parades in the borough. These locations will be clearly marked as 30 minutes free parking locations.

Once you have your location code, you can register your parking session

  • via the RingGo App - if in an applicable location, you will find 30 minutes free parking as the first option
  • phone RingGo on 020 7125 0044 or by texting 81025 paying by card
  • visit the nearest PayPoint store to register your parking session.

Pay by mobile phone with RingGo 

More than 99% of people opt to use the RingGo app on a smartphone to pay for parking. If you want to pay by app, phone call or text you will need to register with RingGo.

Register with RingGo:

To register you will need: 

  • the registration number (number plate) of your vehicle and it will come up with the make and colour of your vehicle to check which vehicle you are parking
  • your payment card details
  • your contact details.

Using the RingGo App

View a step-by-step guide on downloading the RingGo app

calling or texting RingGo and paying by card.

You will need to have registered for RingGo in order to pay for your parking by phone or text see above for the ways to register.

By Phone 

You can call RingGo on 020 7125 0044 

By text message

You can send a text message (SMS) from your mobile phone to 81025. See RingGo Text to Park for more information.
You will receive a text confirming whether or not you have successfully paid to park. Text message fees in Kingston cost 20p per text which will be added to your parking charges from RingGo. 

What are the benefits?

  • It's quick and easy to use - register once and you can use the service whenever you need to pay for parking wherever the RingGo service is offered. 

  • You can choose to receive text messages when your parking is about to expire, these incur a charge

  • You can extend your parking without returning to your car (up to the maximum stay permitted)

  • You can download a receipt for your parking through your RingGo account.

Pay at a PayPoint Store 

Customers who do not own, or are unable to use a mobile phone can pay at the nearest PayPoint shop by card or cash - you just need to bring along to the shop
 

  • location number of the parking area, as clearly marked on the car parking sign

  • your car registration number 

  • your payment card or cash.

You can also request the three nearest PayPoint stores by text to 81025.  Send SHOP RINGGO followed by the parking location number. This will cost 15p
You can also use Find the nearest PayPoint store. 

Multi-Storey Car Parks 

Our three multi-storey car parks, Cattle Market, Bittoms and The Rose, have pay stations where payment can be made at the machine by card or cash. ANPR technology is used to enforce parking payments.
The ticket can be used as a receipt.

Blue badge holders – disabled parking bays

  • If you have your blue badge with you (whether you are the driver or passenger) you can park for free in a blue badge space (also called a disabled parking space). Find out more about Blue Badge application. 

  • In multi storey car parks press the 'i' button on the pay station and show your blue badge. 

Scams

Smartphone payment scams

Please Note: You DO NOT pay for parking by RingGo using a QR code. If you see a QR code on a payment parking machine or signage do not scan it.You should open the RingGo App on your phone.  We are aware that scammers are targeting smartphone parking payments in other London boroughs. Scammers are displaying fake QR codes on parking signage that link to a fake Pay by Phone website.If you see a QR code displayed on a parking machine please let us know by calling APCOA, our parking service team, on 07974 296852 (Monday to Saturday: 7am-10pm, Sunday: 10.30am-10pm). Outside of these hours please call 101 and report the incident. 

 Payment machine scams

We are aware that scammers have previously targeted pay and display machines in the borough. Scammers attach devices to the card machine, which means that the card is not returned and money is taken from the account. If your card is not returned, please report this on 07974 296852 (Monday to Saturday: 7am-10pm, Sunday: 10.30am-10pm). Outside of these hours please call 101 and report the incident. Please don’t use machines that look in any way suspicious.

Our Civil Enforcement Officers have been briefed to be vigilant.

Parking Enforcement Officers and Machine Maintenance Staff working on behalf of RBK will never ask you to provide any personal bank details whilst using a ticket machine. If you are using a pay station machine and are approached by anyone claiming to be an employee of RBK or APCOA, asking you to provide your card or bank details, please do not hand these over.


 

Last Modified: 30/12/2024 09:42:53

RingGo

Telephone: 020 7125 0044