Cost of Living Support
Reducing bills and budgeting
Energy bill rebates, payments and discounts
If you are on low income, have a disability or are state pension age, it is worth checking to see if you are entitled to any of the following:
Warm Home Discount - a one-off discount of £150 off your electricity bill for winter 2023 to 2024. The money is not paid to you - it is a one off payment applied to your electricity bill between early October and 31 March 2024.
There are 2 ways to qualify:
- If you receive the Guarantee Credit element of Pension Credit.
- If you are on a low income and meet your energy supplier’s criteria.
Find out more on the Government website.
Winter Fuel Payment - If you were born before 25 September 1957 and live in the UK, you should be eligible to get between £250 and £600 to help you pay your heating bills. This is known as a ‘Winter Fuel Payment’.
Most people get the Winter Fuel Payment automatically and, if you’re eligible, you will have received a letter in October or November saying how much you will get.
Find out more about the Winter Fuel Payment Eligibility and how much you will get on the UK government website.
If you have not received a letter but you think you’re eligible, check if you need to make a claim. If you have not claimed already for this year, then you will need to
Warm Home Better Health - free assessment - ‘Thinking Works’ provides local residents with free home assessments to help keep homes warm and provide advice on keeping well and healthy.
If you are a Kingston resident and have one or more of the following, you are eligible for this free service.
- Aged 65 or over
- Have a long-term condition such as diabetes
- Have a low income, such as being in receipt of Universal Credit.
Find out more online, email email@example.com or call 0800 118 2327
How to Save Money on Utility Bills
Broadband and Mobile - Most of the major broadband and mobile providers have Social Tariffs available. OFCOM (the UK’s communications regulator) has a full list of broadband and phone social tariffs on its’ website.
Water - All water companies offer a social tariff for eligible customers. You can find the details for companies in England and Wales on the Consumer Council for Water website or by phone 0300 034 2222.
The CCW also offers guidance on reducing your water use, difficulty with bills and making a complaint.
Thames Water WaterHelp and WaterSure are schemes that can cut or cap your bill based on eligibility. WaterHelp could offer a discount of 50% on your bill and WaterSure is for those with a water meter and a large family or a water-dependent
Energy Savings - trusted sites
Energy Advice London is provided by the Energy Saving Trust. It offers free advice on saving energy and water, reducing energy bills, accessing financial support, installing renewables and more.
You can also call free on 0808 196 8260 Monday to Friday from 9am to 5pm (excluding bank holidays).
Managing your household budget
Knowing how much money you have coming in each month, and where you need to spend it, can help you to keep on top of all your household expenses and prepare for any unexpected extra costs.
- Money Helper - provides an online budget planner where you can keep a record of your spending, a breakdown of your finances by category and personalised tips to help you effectively manage your money. Find out more information online.
- Citizens Advice Kingston (CAK) - provides a budgeting tool to help you work out your budget. Find out more by going to the Citizens Advice website or calling Kingston CAK on 020 3166 0953.
- Money Saving Expert constantly updates its advice and has a free Budget Planner tool to help anyone manage their money better.