Accessible Travel

Accessible transport options in Kingston


Some health problems and disabilities can mean that it is impossible for you to use public transport. Dial-a-Ride is a free door-to-door service for people with mobility problems who can't use buses, trains or the underground.

You can use Dial-a-Ride for all sorts of journeys, making it easier to do things like go shopping, visit friends and family, or travel to other recreational activities. Friends can accompany you, and the vehicles are adapted for wheelchairs.

There are some things you can't use Dial-A-Ride for, like hospital appointments or to travel to work.

Becoming a member

You must have a permanent or long-term disability which means you are unable to use public transport some or all of the time.

You are automatically eligible for membership if you are:

  • A Taxicard member
  • Getting the Higher Rate Mobility Component of Disability Living Allowance
  • Getting the Standard or Enhanced Mobility Rate of the Personal Independence Payment (PIP)
  • Registered blind or partially sighted
  • Aged 85 or over
  • Getting a Higher Rate Attendance Allowance
  • Getting a War Pension Mobility Supplement 

How to apply

Visit the TFL website for details and application forms


The Shopmobility service has been running for around 30 years and has, in the last 10 years, seen a steady decline in its use. The council is doing everything possible to keep the service running and is currently looking at whether an alternative, voluntary provider could take on the scheme.

Kingston Council strives to make shopping accessible to all. Through its Shopmobility service, the council promotes equality of access and encourages independent mobility for people with disabilities.

Kingston Shopmobility Service provides short-term hire of wheelchairs and scooters to help people get around the shops in Kingston Town Centre. The Shopmobility Service office is located on level 2 of the Eden Walk Shopping Centre multi storey car park. There are reserved spaces available for shopmobility users outside the office. 

Powered scooters, powered wheelchairs and manual wheelchairs are all available for hire. Bookings must be made at least one day in advance by contacting the Shopmobility office. 

Contact details

Telephone - 020 8547 1255
Email - [email protected]
Address - Eden Walk Shopping Centre Car Park, Union Street, Kingston upon Thames, Surrey KT1 1BL

Motability scheme

Find out about leasing a car, scooter or powered wheelchair in exchange for your mobility allowance: Motability.

Transport for London (TfL) London underground, buses and overground

Find out about step free access, lifts, accessibility guides and maps and more: TfL transport accessibility.


Find out how to get travel assistance, about easy access trains, discounts and travelling with a mobility scooter: National Rail information for disabled passengers.

London taxis

Find out about accessibility features of London Taxis.