Trading Standards

What we do

We aim to maintain a fair and safe trading environment for businesses and consumers in our borough. We do this by:

  • advising local businesses on how Trading Standards' laws affect their businesses and on the measures they need to take to comply with them
  • auditing trader premises to make sure they comply with Trading Standards law
  • carrying out projects and surveys in areas where a Trading Standards problem has been identified or is suspected 
  • sampling and testing products, in particular those imported or manufactured by our businesses to ensure that they meet the relevant compositional or safety standards
  • checking the accuracy of equipment used for trade (eg scales, petrol pumps, pub optics, weighbridges, packing machines)
  • raising awareness of Trading Standards law, highlighting problems and offering practical advice through the media and partner agencies
  • investigating complaints (although we cannot investigate all complaints)

The main areas of law that we enforce cover:

  • fair trading
  • product safety
  • weights and measures