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Council housing repairs

Asking for a repair

Non Urgent Repairs

You may be able to resolve some repairs by using our DIY guide, this may save you waiting for an appointment. 

Report Your Repair Online

Emergency Repairs

If you have an emergency 9am to 5pm Monday to Friday, call the customer contact centre immediately on 0208 547 5003

Do not submit an emergency repair online or by email – if it is an emergency we need to know immediately via telephone.

Any emergencies outside of these house you can still call 0208 547 5003 but you will be taken to the out of hours contact centre

Here are the type of emergency repairs you can report:

  • Burst pipes/uncontrollable leaks
  • No power to the property
  • Boarding up broken windows
  • Insecure front door or window
  • Loss of drinking water. Please call Thames Water to see if they are aware of the issue. 

When you can expect your repair to be completed

We prioritise every responsive repair depending on its urgency and allocate a target for the maximum time that it should take to complete your repair.  We will try to complete your repair more quickly than the maximum timescale. 

Please be aware that we may not always be able to achieve the target timescales for non emergency repairs during the Covid crisis.

The target timescales that we apply are:

Emergency – 2hrs

Urgent -  24hours

Routine  - 20 working days

Grounds Maintenance Service - Kingston Council Housing Estates

Glendale provides a grounds maintenance service to Kingston housing estates. This includes tasks such as leaf clearance from grass areas, shrub maintenance and grass cutting. The service varies by season throughout the year. 

For further information on the services provided on your estate and to find out when works are scheduled in your estate area please visit the Glendale website.

Last Modified: 13/03/2023 16:30:04

Housing Contact Centre

You can get in touch with our Contact Centre

Address: Guildhall 2
High Street
Kingston upon Thames

Telephone: 0208 547 5003