Council housing repairs

Asking for a repair

Information on who is responsible for repairs and how to request a repair

Call 0208 547 5003 to report an emergency repair. Do not report emergency repairs using the form.

Call us to tell us about:

burst pipes or uncontrollable leaks
no power to the property
boarding up broken windows
insecure front door or window
loss of drinking water - you should also contact Thames Water to see if they are aware of the issue

You can use the DIY guide to fix some simple repair issues. This may save you from waiting for an appointment.

We will attend to urgent repairs first. We will make an appointment for routine repairs

Our timeframe for completing repairs is:

We will try to complete your repair within the maximum time frame.

Last Modified: 03/04/2024 14:19:39

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You can get in touch with our Contact Centre

Address: Guildhall 2
High Street
Kingston upon Thames
KT1 1EU

Telephone: 0208 547 5003