Kingston Council’s Bank Holiday opening hours - State Funeral of Queen Elizabeth II

We will be closed on Monday 19 September

For urgent assistance during this time, please call 0208 547 5000 to be redirected to the council’s emergency out of hours response team. 

Children's safeguarding

You can tell us about a child, young person or parent/carer that needs support in some way by contacting our Single Point of Access Team (SPA) during normal working hours. You may be concerned about the child's developmental needs, issues that the parent/carer is experiencing, or you may suspect a child is being neglected or subjected to physical, sexual, or emotional abuse.  

You can:

  • call us on 0208 547 5008 between 8am - 5.15pm, Monday to Thursday, and between 8am - 5pm on Fridays. 
  • or call the out of hours duty team (evenings, weekends and bank holidays) on 020 8770 5000.
  • or call 999 if you think a child is in immediate danger

You will be asked for your name, address, details of the child and the concerns you have. These are to help us make further enquiries and to contact you again if necessary. Your details will be treated confidentially and will not be disclosed to members of the family in question without your consent.

Adult Social Care

If you need help and it can’t wait until the next working day, please call 0208 770 5000. If you think someone is in immediate danger, please call 999.

Housing 

Housing repairs emergencies (Kingston Council tenants only) 

Please call 020 8547 5003. This service is available over the bank holiday weekend. 

If you smell gas, please open doors / windows, turn off the supply, leave the property and call the National Grid on 0800 111 999 from outside of your home. 

Please don’t:

  • use your mobile phone indoors 
  • use any electrical switches (including doorbells)
  • smoke, use matches or naked flames. 

Homelessness

If you are without anywhere to stay overnight, please call 020 8770 5000 and our out of hours team will assess your situation to determine if you can be provided with emergency accommodation until the next working day. 

Rough sleeping

If you are concerned about a person rough sleeping you can report this via the StreetLink website or call 0300 500 0914.

Sexual health and emergency contraception

All local sexual health services will be closed on Monday 19 September, and will re-open with their normal service hours from Tuesday 20 September. You can find out how to access emergency contraception on Monday 19 September by calling your GP, GP Out of Hours service, NHS 111 or referring to the Wolverton website.  

Services which are closed for the day include: 

For information at any time on sexual health and other health & wellbeing information and services, visit young people’s website Getting It On, Council sexual health webpages . 

Free postal STI testing for 16+ years from Sexual Health London or for 16-25 years old from Free Test Me website will have a minimal delay in processing test kits due to the bank holiday.

Domestic or sexual violence prevention

The Kingston DV Hub is open and accessible via telephone (0208 547 6046) or email (kingstondvhub@refuge.org.uk) 

The DV Hub’s usual working hours are Monday to Friday, 9am - 5.30pm.

The DV Hub will be closed over the long weekend from Saturday 17 September - Monday 19 September, reopening on Tuesday 20 September. 

For support over the long weekend, please call the National Domestic Abuse Helpline for free and in confidence - 0808 2000 247. The National Domestic Abuse Helpline is open 24 hours including weekends and bank holidays.

The Kingston One Stop Shop is open every Monday morning from 9.30am to 12.30pm at KingsGate Church. The One Stop Shop will be closed on Monday 19 September but will re-open on Monday 26 September.

To report a crime and other concerns

Call 101, the police non-emergency number, to report theft, criminal damage, drug use or dealing in your neighbourhood.

You should always call 999 when it is an emergency, such as when a crime is in progress, someone suspected of a crime is nearby, when there is danger to life or when violence is being used or threatened.

Waste and Recycling

Villiers Road Household Reuse and Recycling Centre (HRRC)

You need to book ahead before you visit the HRRC. To book your slot, visit kingston.gov.uk/recycling. 

  • Monday 19 September - Closed 

Waste and recycling collections

On Monday 19 September all recycling and waste services in Kingston will be suspended.

Bin collections will take place a day later than scheduled this week, completing by the end of Saturday 24 September. Collection crews will work hard to collect as soon as possible so please leave your bin out.

For those who have booked a bulky waste collection for Monday, please present your items ready for collection on Wednesday 21 September. Items should be put at the boundary of your property.

The street cleaning teams will be operating a reduced service, focusing on priority areas such as Town Centres and High Streets.

What to do if your collection has been missed?

  • If your whole street has not been collected - please leave your bins out at the front of your property. The collection crews know your street has not been visited and they will be with you as soon as they can. Veolia is working to complete all outstanding collections by the end of the week. There is no need to report your collection as missed.
  • If just your property has been missed - please report the missed collection via our website.

Registry Office 

Kingston Register Office (Births, Deaths, Marriages and Civil Partnerships)

Kingston Register Office - Bank Holiday Opening Hours 2022

Date

Births

Deaths

Marriages & Civil Partnerships

Mon 19th September 22

Closed 

Emergency Burial Certificates 9am-11am

Closed

Kingston and Surbiton Cemeteries

The cemeteries will be open daily, from 9am to 6pm, and from 10am to 5pm on bank holidays and weekends. The cemeteries will be open from 10am to 5pm on Monday 19th September.

For service timings and paperwork deadlines, please visit the Kingston Register Office webpage. 

Kingston Adult Education

Kingston Adult Education will be closed from Saturday 17 September and will reopen on Tuesday 20 September.  Learners can apply for courses here.  Contact: adult.education@kingston.gov.uk

For more information, please visit www.kingston.gov.uk/adults-education.  

Kingston Music Service

The Kingston Music Service Office is closed on Monday 19 September. It will re-open at 9am on Tuesday 20 September.  

Please note that the new term starts on Saturday 17 September and all music centres will be open as usual then.

Libraries, Museum and History Centre

The libraries will be closed on Monday 19 September and will reopen on 20 September. You can find out more about our libraries by visiting our website. 

You have access to a huge range of books at your fingertips through our e-library service, as well as access to copies of magazines and newspapers for free. 

Kingston Museum and Kingston History Centre will be closed from Sunday 18 September and will reopen on Thursday 22 September, reflecting their current opening times. 

Leisure Centre opening times

Malden Centre, Tolworth Recreation Centre, Weir Archer Athletics and Fitness Centre and Chessington Sports Centre will be closed on Monday 19 September 2022. All other days the centres will be open as usual.

Town centre car parks

Closing times and charges vary across our town centre car parks. Please check the signage on site. Parking charges apply Monday to Sunday (including public and bank holidays). 

Open

  • Cattle Market (surface level)
  • Bittoms (multi-storey section)
  • Bittoms (surface level)
  • The Rose
  • All other ‘on street’ car parks

For more information on all other car parks, visit our website.

Last Modified: 16/09/2022 10:19:41