Support and advice for residents

This page provides useful links to council support and advice services for residents.

You can find more information and support on the main COVID-19 page.

Claiming child benefit

Even though General Register Offices remain closed for now, parents of new-borns will still be able to claim child benefit. Parents can still claim without having to register their child's birth first to ensure that they do not miss out.

Find out how to claim child benefit.

Council tax support

We want to do all that we can to support our residents who may be struggling to pay their bills at this time. 

If you're on a low income, you may qualify for our council tax reduction scheme by using our online benefits calculator and claim form. You can find more information on our Council Tax support page.

Crime and anti social behaviour

If you have been a victim of crime or antisocial behaviour during this time, please visit our COVID-19 crime and antisocial behaviour pages for signposts to advice and guidance.

Groups with specific needs

For advice and guidance for groups with specific needs, such as older residents and those with learning disabilities, view our support for groups with specific needs page.

Food information

Find up-to-date information about local and national food delivery options on the Connected Kingston website.

Fraud and scams

Unfortunately there has been an increase in fraudsters operating across the country during the pandemic.  For the latest advice on how to avoid scams visit our Fraud and Scams page.

Funerals and bereavement

Losing a loved one is always distressing and the pandemic has borough new challenges and difficulties for those left behind. For help with registering a death, planning a funeral or accessing bereavement support please see our bereavement page.

MOT exemptions

Vehicle owners will be granted a 6-month exemption from MOT testing, enabling them to continue to travel to work where this absolutely cannot be done from home, or shop for necessities.

Parking Services

For up to date information on parking services, view our parking services page.

Parks and open spaces

For up to date information on our green spaces view our parks page.


If you need help collecting prescriptions, please let us know by completing our customer support from, or, if you are unable to do this, by calling us on 020 8547 5000 

Staying healthy and connected

For advice and tips on staying physically and mentally healthy whilst at home, view our 'Staying Healthy and Connected' pages.

Waste and recycling

Villiers Road Household Reuse and Recycling Centre has now reopened for essential visits only. Anyone needing to visit must book an appointment to aid social distancing and keep our community safe. Visit our waste and recycling page for more information.

Renters and homeowners

If you are worried about paying your rent or mortgage, or for any other questions related to housing, go to