Request new or replacement bins and boxes
Replace a missing or damaged bin or box
Use this service to request a replacement for a missing or damaged bin, including your:
- green recycling boxes or bins
- blue lid paper and cardboard bins
- black rubbish bins
- indoor and outdoor food waste bins
- garden waste bins if you’re subscribed to the service
Extra green recycling boxes
Use this service to request additional recycling boxes. You can have up to 5 recycling boxes, or swap to a wheelie bin if you have at least 3 boxes.
Request bins
The council operates a one bin per property policy for the black rubbish bin, all general rubbish must be placed in the bin for collection and collection staff will not collect rubbish from alongside the bin or from additional bins placed out for collection. Only use this form if you need a bin or to replace your existing bin, do not order additional black rubbish bins for your property as they will not be emptied and you may still be charged.
Request new or replacement bins
We will aim to deliver bins within 10 working days of your request. However, due to the current high demand, bins may take around 20 working days to be delivered. We will update this page as soon as it changes.
You do not need to be at home for the delivery.
Collecting old or damaged bins
If you’ve requested the collection of your old bin, we’ll schedule a specific date for our crew to remove it. We aim for this to be the same day as we deliver your new bin, but it could be a different day.
Extra or different size black rubbish bin
Most households can only have 1 black rubbish bin. Only households of 5 or more people are eligible to request a bigger or additional black bin.
Request a larger, smaller or additional black rubbish bin
Garden waste bins
You'll need to manage your garden waste subscription to change the number of bins that you're paying for.
Manage your garden waste subscription
Sacks
If you get a sack collection from your home, call 020 8547 5002 to order new sacks.
Compostable bags
We do not provide free compostable bags to use in your food waste bin. You can buy compostable bags from supermarkets or from any of our libraries.
Communal bins
If you live in a block of flats with communal bins, you cannot order replacement bins online.
You’ll need to contact your landlord, managing agent, housing officer or residents’ association.
Builders, developers and landlords
Property managers are responsible for providing any new or replacement communal recycling and waste bins.
Please make a note of the bin type at your property and available space for the purpose of obtaining a quote from the supplier. Further information on requirements for bin types, sizes and dimensions can be found in Kingston’s Recycling and Waste Technical Planning Guidance document.
Kingston’s current waste collections partner, Veolia, can provide new and replacement containers - uk.slwpcommunalbins@veolia.com
If you are in the process of building a new major development of 10 or more units and, having read Kingston’s Recycling and Waste Technical Planning Guidance document, you still have queries with regard to your required bin provision, please contact the Council’s Customer Contact Centre.