Request waste containers

Delays to deliveries

Unfortunately, there is a delay in the fulfilment of requests for replacement outdoor food waste caddies due to a manufacturing issue.  

Please continue to use your existing food waste container in the meantime if you have one, or present food waste in a sealable container/ internal food waste caddy on the morning of collection.  Your replacement caddy should arrive by the end of October. 

We apologise for any inconvenience caused by this delay

Household waste

We provide these waste containers for all properties: 

• General waste (black bin)
• Paper and card (black bin with blue lid)
• Dry mixed recycling (green box or bin) 
• Outdoor food bin (brown bin)
• Indoor food caddie (smaller brown bin)
• Garden waste (black bin with green lid) - chargeable service

New or replacement waste containers

We aim to complete requests within 20 working days, but this can vary depending on stock levels.

Request waste container form

Managing agents / residents' association are responsible for providing any new or replacement communal recycling and waste bins for residents who live in purpose built flats. 

Please let us know if you need replacement communal bins and we will pass on your details to Veolia to provide you with a quote for the amount of bins required and the costs involved. contact you direct

Recycling

You can order as many recycling containers as you need. 

• Paper and card (black bin with blue lid)
• Dry mixed recycling (green box or bin)
• Outdoor food bin (brown bin)
• Indoor food caddie (smaller brown bin)

Non-recyclable waste

We operate a 1 bin per property policy for houses or flats converted from a house.

You can:

• Order a replacement for any damaged bins
• Submit a request for a larger or smaller wheelie bins

Once we receive your request, a council officer will contact you to discuss in more detail. 

Garden waste service

We can provide a garden waste container to households. This is a chargeable service. Visit the Garden waste collection service page for more information.

Food waste

We do not provide free compostable bags for food waste containers. You can buy compostable bags from supermarkets or any of the libraries within the borough.

Sack collection service

You can request extra sacks by contacting the Waste and Recycling team.

We can offer sack collections if you need more wheelie bins but your property is unsuitable for them. Visit the 'Houses not suitable for wheelie bins' section for more information.