Request new or replacement bins and boxes

Replace a missing or damaged bin or box

Use this service to request a replacement for a missing or damaged bin, including your:

• green recycling boxes or bins
• blue lid paper and cardboard bins
• black rubbish bins
• indoor and outdoor food waste bins
• garden waste bins if you’re subscribed to the service

Administrative fee for waste and recycling containers

On 29 February 2024, the Budget Council approved the introduction of an administrative fee of £18, which will apply to all requests for new and replacement domestic waste and recycling containers, excluding food waste caddies. The fee will be introduced in May 2024, the exact date will be confirmed in the coming weeks.
The council has continued to provide waste and recycling containers free for as long as possible, but this is no longer sustainable given the economic pressures that the council is facing.  

Charging an administrative fee for containers will alleviate some of the financial burden on the council and encourage residents to maximise the lifespan of the containers.  

You can find more information about the fee and frequently asked questions.

Extra green recycling boxes

Use this service to request additional recycling boxes. You can have up to 5 recycling boxes, or swap to a wheelie bin if you have at least 3 boxes.

Request bins

Request new or replacement bins

We will aim to deliver bins within 10 working days of your request. However, due to the current high demand, bins may take around 20 working days to be delivered. We will update this page as soon as it changes. 

You do not need to be at home for the delivery.

Collecting old or damaged bins

If you’ve requested a collection of your old bin, we’ll schedule a specific date for our crew to remove it. We aim for this to be the same day as we deliver your new bin, but it could be a different day.

Extra or different size black rubbish bin

Most households can only have 1 black rubbish bin. Only households of 5 or more people are eligible to request a bigger or additional black bin.

Request a larger, smaller or additional black rubbish bin

Garden waste bins

You'll need to manage your garden waste subscription to change the number of bins that you're paying for.

Manage your garden waste subscription

Sacks

If you get a sack collection from your home, call 020 8547 5002 to order new sacks.

Compostable bags

We do not provide free compostable bags to use in your food waste bin. You can buy compostable bags from supermarkets or from any of our libraries.

Communal bins

If you live in a block of purpose-built flats with communal bins, you cannot order replacement bins online.

You’ll need to contact your landlord, managing agent, housing officer or residents’ association.

Builders, developers and landlords

We do not provide communal bins for blocks of flats or other developments of 6 or more units.

Contact our waste partner Veolia for a quote for new and replacement bins by emailing uk.slwpcommunalbins@veolia.com. You can also look for another private supplier.

Find requirements for bin types, sizes and dimensions in our Recycling and Waste Technical Planning Guidance document.