We arrange appropriate insurance cover for our assets and for potential legal liabilities as a local authority, including community and voluntary aided schools. This is achieved by a combination of external insurance cover and an internal insurance fund.

Our insurers

Our main external insurer is Protector Insurance. Protector Insurance is very experienced in dealing with local authorities and their insurance policies.

We also employ the service of an insurance broker for independent advice on insurance matters.

Contact us

Claims portal information

If you are a third party solicitor enquiring about a portal ID, please note the following.

For all claims occurring on or after 1 April 2017 our liability claims handlers are Cunningham Lindsey.  Please use portal ID D00029 and quote the policy number 537794.

For all claims occurring before this date, our liability claims handlers are Zurich Municipal.  Please use portal ID C00108 and quote the policy number 01E220.

Council insurance

For more information, or any enquiries regarding our insurance:

Tel: 020 8547 5623
Email: [email protected]

Leasehold buildings insurance

If you wish to make a claim against the policy, you will need to contact Zurich directly:

Tel: 08000 261 841
Email: [email protected]
Web: and follow the make a claim link.

If you have a general enquiry with regards to leasehold building insurance, you may contact us:

Tel: 0208 547 5623
Email: [email protected]

Contents insurance for tenants and leaseholders and how to apply

Complete the Home Contents Application form and return to:

Tenants and Leaseholders Home Contents Insurance Scheme
Finance Operations 
Guildhall 2
Kingston Upon Thames

For us to accept your application you cannot be in arrears. To make sure that you are always covered you must keep up to date with your payments. We can cancel the policy if your premium payments fall into arrears and you will not be able to make a claim unless your payments are up to date. 

If you have an enquiry regarding this cover or claims please contact us on:

Tel: 020 8547 5413
Email: [email protected]