Join a residents' panel or activity
We want to continue listening to our tenants, to understand what’s important to you and how we can improve our services. Find out about the different ways you can get involved in decisions about your home and neighbourhood. No matter how much time you can spare, we have an opportunity for you, from joining a regular panel, completing an online consultation, to participating in a focus group on a particular topic. Thank you for taking the time to get involved.
Resident Repairs Group
It is open to anyone living in or owning a council property to discuss any aspect of the repairs service, including day to day repairs and maintenance, planned and cyclical maintenance, communal repairs and maintenance and works to empty properties.
Monthly Resident Repairs Group meetings are at the Guildhall in Kingston from 5pm to 6:30pm.
- Monday 27 January 2025 - Main Guildhall Meeting Room C
- Monday 24 February 2025 - Main Guildhall Meeting Room 41
- Monday 24 March 2025 - Main Guildhall Meeting Room 41
- Monday 28 April 2025 - Main Guildhall Meeting Room 41
- Monday 27 May 2025 - Main Guildhall Meeting Room 41
- Monday 30 June 2025 - Main Guildhall Meeting Room 41
- Monday 28 July 2025 - Main Guildhall Meeting Room 41
- Monday 27 October 2025 - Main Guildhall Meeting Room 41
- Monday 24 November 2025 - Main Guildhall Meeting Room 41
Home Ownership Group
It is open to leaseholders of council properties, whether living in the property or renting it out to discuss any aspect of the service of specific interest to leaseholders.
The panel also picks up on common concerns expressed on the leasehold online forum.
We meet twice a year in the evening.
The next Home Ownership Group meetings are at the Guildhall in Kingston from 7pm to 8.30pm
- Wednesday 10 January 2024
- Wednesday 5 June 2024
- Wednesday 2 October 2024
- Wednesday 8 January 2025
Housing for Older People (HfOP) Group
It is open to anyone living in our sheltered housing to discuss any aspect of the service of specific interest to sheltered housing.
The panel also picks up on common concerns expressed on the sheltered housing online forum.
Transport is provided if you need it.
The next Housing for Older People meetings are:
- Tuesday 13 May, 10.30am to 1pm. Meeting Room 41, ground floor, Guildhall
- Tuesday 5 August, 10.30am to 1pm. Community room, first floor, Guildhall
- Tuesday 11 November, 10.30am to 1pm. Community room, first floor, Guildhall
- Tuesday 10 Febuary 2026, 10.30am to 1pm. Community room, first floor, Guildhall
Estate standards monitoring
The panel is for those who live in or own a council property. You can carry out monitoring as often as you wish - when it suits you.
Grade your services - go around your estate and look at the quality of services such as cleaning, lighting, grass cutting and gardening.
Using a standard based on pictures, you grade those services, offer your comments and send it back to us
Tell us which services are working and which need improving and it may also suggest the need for further investment
Estate inspections
- for those who live in or own a council property on the estate being inspected
- inspections take place quarterly and in the daytime - search estate walkabout map.
- accompany your estate manager as they go around the estate, noting any outstanding problems
- means we will hear about issues we may not see at the time of inspection, such as what happens at night time or weekends and helps us to understand the causes of problems
Block and Estate Champions
To support the council and your neighbourhood, you can become an Estate or Block Champion. You will be invited to:
- take part in estate or block inspections and share local knowledge of issues identified by residents
- report communal repairs so that they can be addressed promptly
- report any issues of concern to the council about your block or estate
- identify estate improvements through speaking with others where you live
- share information and messages from the council so everyone is aware of what's happening
- encourage people to take part in local events and discussion about making improvements
- provide feedback to help us improve our future services
- identify solutions to any problems that exist
- support local fun and exciting tenant and leaseholder events and activities
- be part of carrying out mystery shopper visits or calls to housing services
How will we support Estate and Block Champions
We provide support through:
- online resources
- resident involvement support
- Housing Liaison Officer support
- training
- networking opportunities and events
- high street vouchers for taking on any of the roles
Being an Estate or Block Champion could involve covering a whole street, estate or block. It is also possible for 2 or more champions to work together to cover an area.
Housing and Estate Services Group
All meetings are from 6pm to 7pm either online and face to face at the Main Guildhall, Kingston.
- Thursday 30 January 2025
- Kavitha Rama Krishnan and Natalie Walker - Community Safety, Violence against Women and Girls update.
- Google Meet video call link or dial: (GB) +44 20 3957 1367 PIN: 321 750 451#
- Thursday 27 March 2025
- Przemyslaw Kucharski, Operations Manager, Veolia - Waste disposal and Recycling update.
- Google Meet video call link or dial: (GB) +44 20 3957 0571 PIN: 793 751 391#
- Tuesday 29 May 2025
- Przemyslaw Kucharski, Operations Manager, Veolia - Waste disposal and Recycling update.
- Google Meet video call link or dial: (GB) +44 20 3956 3932 PIN: 841 466 107#
- Thursday 31 July 2025
- Anthonia Shodiya - Photo Book , Katie Barlow and Sian Edwards - Housing and Estate Services Inspections, yearly review and update.
- Face to Face - Room 41 - Main Guildhall
- Thursday 25th September 2025
- Andy Hodgson Glendale - Grounds Maintenance update
- Google Meet video call link or dial: (GB) +44 20 3956 4595 PIN: 498 118 785#
- Thursday 27th November 2025
- Google Meet video call link or dial: (GB) +44 20 3956 8342 PIN: 901 078 266#
Kingston Residents' Independent Scrutiny Panel (KRiSP)
KRiSP is the Kingston residents’ independent scrutiny panel. Our resident scrutiny provides a way for tenants to have a say in how their homes are managed and services are delivered.
Involved in Housing
Contact us for help and to find out about available support and grants