Am I Eligible for care services?

The Care Act 2014 eligibility criteria adopted by all councils helps us to determine if someone is eligible to care or support services provided by or on behalf of the council. If you are not eligible to receive support from the council, we can still provide information and direct you to other local support services, and other  funding that might help pay for them.

What are the eligibility criteria?

For a person to be eligible for care and support provided by the council they must meet all of the following criteria:

  • Their needs must be due to a physical or mental impairment or illness - these include sensory, learning or cognitive disabilities or illnesses, brain injuries or an illness arising from substance misuse.
  • Their needs must affect their ability to achieve two or more specified outcomes listed below.
  • Their wellbeing would be, or will likely to be, significantly impacted if they do not achieve the specified outcomes listed below.

Achieving specified outcomes

An assessor will look at whether the person’s needs affect their ability to achieve two or more of the following outcomes. They will also look at the level of assistance a person needs, if any, to achieve them.

  • Managing and maintaining nutrition
  • Maintaining personal hygiene
  • Managing toilet needs
  • Being appropriately clothed
  • Being able to make use of the adult’s home safely
  • Maintaining a habitable home environment
  • Developing and maintaining family or other personal relationships
  • Accessing and engaging in work, training, education or volunteering
  • Making use of necessary facilities or services in the local community including public transport and recreational facilities or services
  • Carrying out any caring responsibilities the adult has for a child.

Review of a person's wellbeing

If two or more of the specified outcomes listed above are not being met, the assessor will look at how this affects the person’s wellbeing. At this point the person being assessed will be asked “What is important to you? What is working well?” and “What do you feel you need support with?” Their response will indicate  aspects of wellbeing that may well include:

  • Personal dignity
  • Physical and mental health and emotional wellbeing
  • Protection from abuse and neglect
  • Control by the individual over day-to-day life
  • Participation in work, education, training or recreation
  • Social and economic wellbeing
  • Domestic, family and personal relationships
  • Suitability of living accommodation
  • A person’s contribution to society.

Alternatively you can contact us by phone on 0208 547 5005

Last Modified: 07/05/2021 16:29:48

Adult Social Care

Telephone: 0208 547 5005