Feedback / complaint form


Use the form if you would like to submit a general comment or suggestion about a service, or give us a compliment for a service you were happy with. 

Making a complaint

If you are making a complaint, please only complete the form if you would like to make a formal complaint about one of our services.

Please note, we will not treat the following as a complaint:

  • a request for a service or for information
  • reporting a fault
  • offering a comment about a service
  • disagreement with a rule of law applied by the Council

You can find a copy of our Managing Unreasonable Customer Conduct Behaviour Policy online

Last Modified: 11/12/2023 11:02:32

Customer Care team

Address: Guildhall 2
High Street

Telephone: 0208 547 5000