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Report neglect or abuse of an adult (safeguarding concern)
Find out what to do if you think an adult is being neglected or abused.
Make a report
If someone is in danger right now
If someone is in danger of being hurt right now, call the police on 999.
When to make a report to us
Report something that concerns you even if you're not sure if it's abuse or neglect. We'll look at your report and assess the situation.
Contact the children's safeguarding team if the person is under 18 or a child is at risk.
Mental health referrals
We cannot urgently help anyone in crisis or in immediate danger of hurting themselves or someone else through the safeguarding process. Call 0800 028 8000 to speak to Kingston’s mental health crisis line.
What you need to tell us
We need enough information about the situation to be able to investigate and make sure the person is safe.
We'll ask for:
- their name
- their address
- their date of birth
- why you're worried about them
- where the neglect or abuse is happening
- details of the person you suspect of mistreating them
If you do not have all of their information, you can still report your concerns to us.
We’ll ask for your contact details in case we need more information, but you don't have to provide them.
Report as a member of the public
Use this form if you're a family member, friend, neighbour, or any member of the public worried about neglect or abuse.
If it’s safe, try to speak to the person before making a report. This means they’re included in the decision to seek help.
Report as part of your professional role
Use this form if you're working with the person you want to refer - for example, doctors, nurses, social workers, police, housing officers, and other professionals with a duty to report safeguarding concerns.
Using this form ensures we can ask you more details about your professional concerns.