Kingston Council awards new advice service contract to Citizens Advice Bureau

Kingston Council has awarded a new contract for Information and Advice to Citizens Advice Kingston (CAK) starting from 1 April 2017.

This is the first time a contract for this service has been awarded by a commissioning approach. The new way of working will mean that the two organisations we will be able to build on the existing strengths of CAK in Kingston and deliver the best services for residents.

The service will complement existing council and community services and continue to offer free, impartial information and advice to people who may be experiencing issues such as housing, welfare benefits and debt.

Cllr Julie Pickering, Portfolio Holder for Partnerships, said:

“I am very pleased that the council has awarded this new contract for the borough. We’re committed to helping the most vulnerable people in Kingston and Kingston's Citizen Advice Bureau has an excellent record of supporting our residents. We look forward to working with them and other local partners to deliver this much needed service for our residents.”

Henry Crisp, Chair of Citizens’ Advice Kingston, said:

“We are delighted to have been awarded this contract as we have been an integral part of the local community for the past seventy years. This is good news for residents and a great relief to everyone who works and volunteers for Citizens Advice Kingston. Our focus has always been on the welfare of local residents, providing free and impartial advice that has empowered tens of thousands of people over the years. Citizens Advice Kingston has continued to evolve during the last seventy years to best meet the changing needs of our community. We believe that our organisation, with paid staff working alongside trained and experienced volunteers provides the ideal model to carry on meeting the needs of our community in these cash-strapped times.”

Last year alone, CAK helped over 3,850 people, with a further 6000 people using the “One Click” online service, and 98% of clients were either happy or very happy with the service they received. Citizens Advice Kingston are based in Neville House and their telephone advice line can be reached on 020 3166 0953, 10am – 3.30pm, Monday – Thursday and 10 – 1pm on Friday. For details of their online and drop in services please visit