Concerned about drinking too much? New telephone advice call-back service launched

To mark Alcohol Awareness Week 2015 (16-21 November), Kingston Council has announced a new telephone advice service aimed at helping people who are drinking above recommended levels or just concerned.

The new service will be delivered by local voluntary sector organisation Addiction Support and Care Agency. Residents who may be concerned about their drinking are being encouraged to use the borough’s e-drink-check website,, where they can ask an alcohol counsellor to call them back for more support.

Councillor Cathy Roberts, Cabinet Member with Responsibility for Health, said:

“Since the Kingston e-drink-check website was launched in 2013 we have had over 1,500 users access the site. As part of Alcohol Awareness Week, a new service on the website allows drinkers to request a call-back from local alcohol counsellors who will offer telephone advice and further support.

“We want to see if we can make it easier for people who are concerned about their drinking to make contact with a counsellor. We hope the new service will encourage more people to take up the offer of speaking to a professional about their drinking.

“The website now also offers users a drink diary and goal setter tool, enabling drinkers to see how much cash and calories they save if they reduce their drinking. They can also receive weekly safe-drinking tips by email or text.”

Ranjit Dhillon, CEO of Addiction Support and Care Agency, said:

“Many people are a bit nervous to contact a counsellor about their drinking – somehow, speaking on the phone is a bit easier at first, so we’ve set up a call back option for people who use the e-drink-check website. Our counsellors will arrange a convenient time to call and we can start the conversation on the phone.”

The new telephone advice service on website for Kingston is being released as part of Alcohol Awareness Week 2015 to raise awareness of alcohol and safer drinking.