News

Kingston’s ready for freedom pass renewal - look out for your letter

Of the 1.3 million freedom pass users across London, around 860,000 older person’s pass holders will renew their passes between November and December.

Almost 20,000 older people across the borough, whose Kingston Council funded freedom passes expire on 31 March next year, will receive a letter in the coming weeks explaining how to renew their pass.

The freedom pass greatly benefits Kingston’s older adults, enabling them to travel on public transport for free across the capital – as well as on local bus services throughout England at certain times – and is Europe’s most comprehensive free travel scheme.

Pass holders are being encouraged to renew online, which is a straightforward process and only takes a few minutes. Anyone who is unable to renew online can return the form enclosed with their letter by post. Please note freedom passes cannot be renewed at the Post Office.

Councillor David Cunningham, Lead Member for Environment and Transport, said:

“Anyone whose older person’s pass expires on 31 March next year is entitled to a new one, provided they still live in London – it’s just a matter of waiting until your letter arrives and following the instructions.

“New passes can be used as soon as they arrive, there’s no need to wait for the old ones to expire. You should destroy the old pass when your new one arrives.

“Anyone who has not yet received their letter but knows someone who has shouldn’t panic – it’s on its way and will be with you by the end of December.

“This process has been carefully tested and we’re confident it’s easy to use – but if anyone needs help they can visit their local library.”

While online renewal is the preferred method, pass holders may still renew their freedom pass through the post using a paper form which is enclosed with their renewal letter.

For more information, visit www.freedompass.org.