Services closure and disruptions

Service closures and disruptions

This page outlines current changes to council services and closures to council buildings during the COVID-19 pandemic. 

You can find more information and support on the main COVID-19 page.

You can also check closures of other local services on Connected Kingston's COVID-19 pages

The government has announced new restrictions due to come into force on 5 November 2020. We are working through the impact on our services and buidlings and this page is being updated regularly. The information below is correct on 4 November 2020.

Council buildings

Guildhall Complex

The Guildhall Complex is closed to staff and visitors, except in exceptional circumstances or with prior arrangement. Doors will remain closed and managed by a security guard. You can still contact services by telephone:

  • General enquiries - 020 8547 5000

  • Housing (Homelessness) - 020 8547 5003

  • ​​​​Adult Social Care - 0208 547 5005

  • Achieving for Children- 020 8547 5008

Citizen's Advice Bureau will remain only in an appointment only basis.

Job Centre Plus

JCP will only be admitting its most vulnerable customers. Any other walk in enquiries will be signposted to submitting queries online or contacting the Universal Credit service centre via a message on the main doors.

  • Enquiries - 020 8914 7001

  • Universal Credit - 0800 328 5644

Leisure centres 

Leisure Centres including the Athletics Track are closed to the public from 5 November. Chessington Sports Centre is also closed.

Heritage

Kingston Museum and Kingston History Centre are closed. The Heritage Service will continue to provide a digital offer through the new Heritage website and across social media platforms. 

Libraries

Kingston, Tudor Drive, Old Malden and Tolworth libraries are closed from 5 November.

Hook Library, Surbiton Library and New Malden Libraries will remain open for Click and Collect and limited, essential computer access only. 

Surbiton and New Malden: Monday, Tuesday, Thursday, Friday

Hook: Tuesday, Wednesday, Thursday Friday,

The libraries will continue their digital offer, and the Community Library Sevice will continue to deliver to homebound residents. Visit our Libraries page  for more. 

Read the latest libraries news

Green spaces, playgrounds and public toilets

Parks, green spaces and children's playgrounds will remain open, however outdoor gyms will be closed.

Public toilets will remain open. Read more about public toilets and opening times or find your nearest public toilet by visiting www.toiletmap.org.uk.

More information

Tadlow Housing Office

Tadlow Housing Office remains closed, apart from void key collection and printing of documents for sign ups and exchanges. 

Council services

Adult Education

Changes to Kingston Adult Education can be found at www.kingston.gov.uk/adulteducation.

Children's centres and youth centres

Children and Youth Centres are closed to non-statutory group activities. If you require any support, please go to the Achieving for Children website.

Council repairs service

We regret that we will only be able to book urgent repair jobs for the foreseeable future. This will be for any issues that have caused total loss of heating or hot water, imminent danger to life or similarly urgent problems. If you have a non-urgent repair request, please do not report this until the Council has announced that services has returned to normal. More information on changes to council repairs.

Domestic violence support hub

Kingston One Stop Shop is closed for appointments due to the new coronavirus restrictions.  If you need support, you can still contact the Kingston Domestic Violence Hub team by calling 0208 547 6046 Monday - Friday 9am-5:30pm.

You can find more information on our domestic abuse support pages.

Grounds maintenance in parks and housing estates

Ground maintenance has been paused, including maintenance of shrub beds and hedges, weed treatment, and sports pitch maintenance.

Housing services

For the latest information on repairs, gas and electrical works, caretaking and more visit our updated housing services changes page. Contact Housing Options if you are homeless or threatened with homelessness, on 020 8547 5003.

Food bank premises located in the housing community hall can continue during November. 

Local Land Charge search applications and Personal Searches  

The Local Land Charges service is currently operating with reduced resources. You can find more information on our Local Land Charges page.

Registration Services

Registration Offices will remain open for marriages and civil partnerships in exceptional circumstances only. 

Sexual health services

Sexual health services have been affected by COVID-19 and many have changed their opening hours. Please check on the relevant local service webpages for details and call the service before visiting. For information on key services see our sexual health pages

Schools

Schools across the borough are open. Please check your individual school website for the latest information. For information about schools, childcare and key workers visit our education page.

Shopmobility

Shopmobility is closed from 5 November, but residents who need support with shoping or prescription deliveries can contact the Kingston Stronger Together hub

Waste and recycling services

Villiers Road Household Reuse and Recycling Centre will remain open. Anyone needing to visit must book an appointment to aid social distancing and keep our community safe. Visit our waste and recycling page for more information.