Service closures and disruptions
This page outlines current changes to council services and closures to council buildings during the COVID-19 pandemic.
You can find more information and support on the main COVID-19 page.
You can also check closures of other local services on Connected Kingston's COVID-19 pages.
Guildhall 1 is currently closed to visitors to help prevent the spread of COVID-19. Achieving for Children has relocated into Guildhall 2 and can be contacted on 020 8547 500.
Guildhall 1 is currently closed to the public . You can still contact services by telephone:
General enquiries - 020 8547 5000
Housing (Homelessness) - 020 8547 5003
Adult Social Care - 0208 547 5005
Achieving for Children- 020 8547 5008
Job Centre Plus
The building will continue to be open as normal for use by staff. A security guard will be on hand in reception to ensure any visitors who arrive at Guildhall 2 with urgent needs have access to the relevant council services.
Enquiries - 020 8914 7001
Universal Credit - 0800 328 5644
Leisure centres and heritage
The following leisure centres and heritage sites remain closed until further notice.
Malden Centre, Tolworth Rec, Weir Archer Athletics and Fitness Centre, Kingfisher
Chessington Sports Centre, Chessington School, Garrison Lane, Chessington, Surrey, KT9 2JS
Kingston Museum and Heritage Centre
Kingston Adult Education. However, the King Charles Centre building will remain open for access to other services.
Surbiton Library has now reopened with a new appointments-based lending service and in August, we will be looking to offer a time limited quick choice browsing and borrowing service in several of our libraries.
Playgrounds and public toilets
Children's playgrounds in parks and open spaces reopened on Saturday 4 July. Read more.
Kingston Market Place Fountain
Due to the current situation and subsequent lockdown, the Council has decommissioned the interactive water feature (fountain) in Kingston Market place.
Tadlow Housing Office
The housing office based on the Cambridge Road Estate will be open to residents who have an agreed appointment. For other contact please call the contact centre on 0208 547 5003 and a member of staff will call you to discuss the issue or alternatively email your Resident Services Officer.
Losing a loved one is always distressing and the pandemic has borough new challenges and difficulties for those left behind. For help with registering a death, planning a funeral or accessing bereavement support please see our bereavement page.
Children's centres and youth centres
No open public sessions are currently being held at our children's centres or youth centres until further notice. If you require any support, please go to the Achieving for Children website.
Council repairs service
We regret that we will only be able to book urgent repair jobs for the foreseeable future. This will be for any issues that have caused total loss of heating or hot water, imminent danger to life or similarly urgent problems. If you have a non-urgent repair request, please do not report this until the Council has announced that services has returned to normal. More information on changes to council repairs.
Domestic violence support hub
The Kingston One Stop Shop and face to face meetings are closed until further notice. Support is still available by contacting the Kingston Domestic Violence Hub on 0208 547 6046 (Monday - Friday 9am-5:30pm). More information on our domestic abuse support pages.
Grounds maintenance in parks and housing estates
Ground maintenance has been paused, including maintenance of shrub beds and hedges, weed treatment, and sports pitch maintenance.
For the latest information on repairs, gas and electrical works, caretaking and more visit our updated housing services changes page. Contact Housing Options if you are homeless or threatened with homelessness, on 020 8547 5003.
Local Land Charge search applications and Personal Searches
This service re-opened on 26 May, but is operating with reduced resources. You can find more information on our Local Land Charges page.
Sexual health services
Sexual health servoces have been affected by COVID-19 and many have changed their opening hours. Please check on the relevant local service webpages for details and call the service before visiting. For information on key services see our sexual health pages.
Waste and recycling services
Villiers Road Household Reuse and Recycling Centre has now reopened for essential visits only. Anyone needing to visit must book an appointment to aid social distancing and keep our community safe. Visit our waste and recycling page for more
Please check your individual school website for the latest information. For information about schools, childcare and key workers visit our education page.