Services closure and disruptions

Service closures and disruptions

This page outlines current changes to council services and closures to council buildings during the COVID-19 pandemic. 

You can find more information and support on the main COVID-19 page.

You can also check closures of other local services on Connected Kingston's COVID-19 pages

Council buildings

Guildhall 1

Guildhall 1 is currently closed to visitors to help prevent the spread of COVID-19. Achieving for Children has relocated into Guildhall 2 and can be contacted on 020 8547 500.

Guildhall 2

Guildhall 1 is currently closed to the public . You can still contact services by telephone:

  • General enquiries - 020 8547 5000

  • Housing (Homelessness) - 020 8547 5003

  • ​​​​Adult Social Care - 0208 547 5005

  • Achieving for Children- 020 8547 5008

Job Centre Plus

The building will continue to be open as normal for use by staff. A security guard will be on hand in reception to ensure any visitors who arrive at Guildhall 2 with urgent needs have access to the relevant council services. 

  • Enquiries - 020 8914 7001

  • Universal Credit - 0800 328 5644

Leisure centres and heritage

The following leisure centres and heritage sites remain closed until further notice.

  • Malden Centre, Tolworth Rec, Weir Archer Athletics and Fitness Centre, Kingfisher

  • Chessington Sports Centre, Chessington School, Garrison Lane, Chessington, Surrey, KT9 2JS

  • Kingston Museum and Heritage Centre

  • Kingston Adult Education. However, the King Charles Centre building will remain open for access to other services.

Libraries

Surbiton Library has now reopened with a new appointments-based lending service and in August, we will be looking to offer a time limited quick choice browsing and borrowing service in several of our libraries.

Read the latest libraries news

Playgrounds and public toilets

Children's playgrounds in parks and open spaces reopened on Saturday 4 July. Read more.

Read more about public toilets and opening times or find your nearest public toilet by visiting www.toiletmap.org.uk.

Kingston Market Place Fountain

Due to the current situation and subsequent lockdown, the Council has decommissioned the interactive water feature (fountain) in Kingston Market place.

Tadlow Housing Office

The housing office based on the Cambridge Road Estate will be open to residents who have an agreed appointment.  For other contact please call the contact centre on 0208 547 5003 and a member of staff will call you to discuss the issue or alternatively email your Resident Services Officer. 

Council services

Bereavement services

Losing a loved one is always distressing and the pandemic has borough new challenges and difficulties for those left behind. For help with registering a death, planning a funeral or accessing bereavement support please see our bereavement page.

Children's centres and youth centres

No open public sessions are currently being held at our children's centres or youth centres until further notice. If you require any support, please go to the Achieving for Children website.

Council repairs service

We regret that we will only be able to book urgent repair jobs for the foreseeable future. This will be for any issues that have caused total loss of heating or hot water, imminent danger to life or similarly urgent problems. If you have a non-urgent repair request, please do not report this until the Council has announced that services has returned to normal. More information on changes to council repairs.

Domestic violence support hub

The Kingston One Stop Shop and face to face meetings are closed until further notice. Support is still available by contacting the Kingston Domestic Violence Hub on 0208 547 6046 (Monday - Friday 9am-5:30pm). More information on our domestic abuse support pages.

Grounds maintenance in parks and housing estates

Ground maintenance has been paused, including maintenance of shrub beds and hedges, weed treatment, and sports pitch maintenance.

Housing services

For the latest information on repairs, gas and electrical works, caretaking and more visit our updated housing services changes page. Contact Housing Options if you are homeless or threatened with homelessness, on 020 8547 5003.

Local Land Charge search applications and Personal Searches  

This service re-opened on 26 May, but is operating with reduced resources. You can find more information on our Local Land Charges page.

Sexual health services

Sexual health servoces have been affected by COVID-19 and many have changed their opening hours. Please check on the relevant local service webpages for details and call the service before visiting. For information on key services see our sexual health pages

Waste and recycling services

Villiers Road Household Reuse and Recycling Centre has now reopened for essential visits only. Anyone needing to visit must book an appointment to aid social distancing and keep our community safe. Visit our waste and recycling page for more 

Schools

Please check your individual school website for the latest information. For information about schools, childcare and key workers visit our education page.