COVID-19 (Coronavirus)

I need help

This page outlines how you can receive help if you are struggling during the pandemic. It also provides resources on COVID-19 and domestic abuse, supporting children, and COVID-19 guidance in other languages and formats.

How to get help

  • If you or someone you know needs support, please fill in this online form and we will contact you. You can complete the form at any time.

  • If you do not have online access you can phone 020 8547 5000.

  • If your request is not urgent please try to call us between 9am to 5pm, Monday to Friday.

  • If your call is urgent, the number will be answered out of these hours but we need to prioritise these times for urgent calls only. Thank you for supporting us to prioritise the most vulnerable.  

For any other general enquiries about council services relating specifically to Covid-19 (Coronavirus) please email: [email protected]. Please note, this inbox is only monitored Monday to Friday during the hours of 9am to 5pm. If you are a resident asking for support you will be directed to complete the standard form either online or by calling 020 8547 5000.

Find out more about the type of support available on our Kingston Stronger Together page.

For all medical enquiries please contact the NHS on 111.nhs.uk or on 111.

If you are someone who has diabetes, a respiratory condition such as asthma, or a cardiovascular disease such as high blood pressure, there is a new NHS South West London website available for you now which offers help and support. Information on the website is available in different community languages such as Arabic, Tamil and Gujarati.

If you have a health concern and do not have COVID-19 related symptoms, the NHS is there for you if you need it, so don’t wait until it gets worse. GPs are offering phone or video appointments to give you advice and reduce the need for you to travel. 

If you need mental health support in a crisis, you can call South West London and St George’s 24/7 Mental Health Support Line on 0800 028 8000.

The Mental Health Support Line offers emotional support and advice to people who are affected by urgent mental health issues, at any time of the day or night. It is open to everyone: both children and adults of all ages, and to people who haven’t previously accessed mental health services.

More information

Many questions that residents have about COVID-19 (Coronavirus) are answered on the Council website. This includes:  

You can also visit Connected Kingston to find local information and services for getting food deliveries, financial and employment support, and looking after your mental and physical wellbeing during COVID-19 (Coronavirus). 

We also have pages on the Council website dedicated to looking after your mental and physical wellbeing during COVID-19 (Coronavirus):

COVID-19 (Coronavirus) information available in other languages and formats 

You can find guidance in the following formats:

You can find the latest NHS guidelines translated into 60 languages on the Doctors of the World website.

Find out more on our Kingston Stronger Together page.