Report a missed rubbish or recycling collection

We collect recycling and rubbish from 65,000 houses every week. Very occasionally, we might miss your house out by mistake. 

Was the recycling in the right container?

If you put the wrong items in a container we will not collect the container and may leave a tag letting you know. Please put the items into the right container and we will empty it on your next scheduled collection. If you cannot wait until then, you can take your recycling to the local household reuse and recycling centre

Was the container at the boundary?

If you live in a house, or house converted into flats, we will only collect containers that are placed at the front boundary of your property. Please ensure they are there by 6.30am on your collection day as the time at which they are collected may vary. 

Report it online 

Before you report a missed bin, please check whether you put out the correct bin for collection. If your wheelie bins, green box or food waste caddy have not been emptied on the day your collection is due, and your container was presented correctly, you can report a missed collection using the link below. Please remember all missed collections must be reported within two working days of your collection day in order for the crew to return. 

Report a missed bin or recycling collection