Location and address
If you have a meeting on the Guildhall Complex or an appointment at the customer contact centre, please visit our reception at:
Guildhall 2
High Street
Kingston upon Thames
KT1 1EU
Services at our contact centre
There are free to use public computers and contact centre staff are available to help you use our self-services online and do face to face surveys.
Opening hours
Our customer contact centre is open for visits and calls from 9am to 5pm on weekdays (Tuesdays 10am to 5pm due to staff training).
Christmas opening times
Customer services including Guildhall reception will be closing at 1pm on Monday 24 December and Monday 31 December. We will continue to prove emergency out of hours cover over the festive period.
| Date | Opening hours |
|---|---|
| Monday 24 December | 09:00-13:00 |
| Tuesday 25 December Christmas day | CLOSED |
| Wednesday 26 December Boxing day | CLOSED |
| Thursday 27 December | 09:00-17:00 |
| Friday 28 December | 09:00-17:00 |
| Monday 31 December New Years Eve | 09:00-13:00 |
| Tuesday 1 January New Years Day | CLOSED |
| Wednesday 2 January | 10:00-17:00 |
Accessibility
For a disability access guide, see Guildhall 2 on Disabled Go.