Visit us in person

Location and address

If you have a meeting on the Guildhall Complex or an appointment at the customer contact centre, please visit our reception at:

Guildhall 2
High Street
Kingston upon Thames

Services at our contact centre

There are free to use public computers and contact centre staff are available to help you use our self-services online and do face to face surveys.

Opening hours

Our customer contact centre is open for visits and calls from 9am to 5pm on weekdays (Tuesdays 10am to 5pm due to staff training).

Christmas opening times  

Customer services including Guildhall reception will be closing at 1pm on Tuesday 24 December and Tuesday 31 December. We will continue to prove emergency out of hours cover over the festive period. Call 020 8547 5000 to access emergency out of hours 

Date  Opening hours 
24 December Christmas Eve  09:00-13:00
25 December Christmas day  CLOSED
26 December Boxing day  CLOSED
27 December 09:00-17:00
31 December New Years Eve  09:00-13:00
1 January New Years Day   CLOSED
2 January  09:00-17:00


For a disability access guide, see Guildhall 2 on Disabled Go.