Contact us
Due to essential staff training you may experience a longer wait time than usual when calling our contact centre
Normal opening hours
Our customer contact centre is open 9am to 5pm Monday to Friday
Telephone: 020 8547 5000
Location and address
If you have a meeting on the Guildhall Complex or an appointment at the customer contact centre, please visit our reception at:
Guildhall 2
High Street
Kingston upon Thames
KT1 1EU
Contacting our Services
Environment (including waste)
For environmental queries, including street cleaning and residential waste issues, street defects and highways, you can email our customer services team at environment@kingston.gov.uk
Housing
For queries relating to housing, email housing@kingston.gov.uk
Use our online form to report a housing repair or call 020 8547 5000 (select option 3 and then option 2)
Contact your housing officer via their email or by emailing housingofficers@kingston.gov.uk.
Social Care and Children
You can contact our adult social care team at adults@kingston.gov.uk.
Children services ‘Achieving for Children’ can be contacted on 0208 547 5008 or via the Achieving for Children Contact Form.
For school admissions email kingston.admissions@achievingforchildren.org.uk.
For free school meal enquiries email rbkfreeschoolmeals@kingston.gov.uk.
Concessionary Travel
To contact our concessionary travel team (blue badges, freedom passes and taxi cards) email concessionarytravel@kingston.gov.uk
Planning and Building Control
If you have enquiries about planning use our planning general enquiries form to contact the team.
Our building control team can be contacted at building.control@kingston.gov.uk
PCN
To appeal a PCN use the online form or call 020 8547 5995
Deaf, hard of hearing and speech-impaired support
Relay UK is a free service that helps deaf, hard of hearing and speech-impaired people communicate over the phone.
Telephone: 0800 73 11 888
Email: relay.uk.helpdesk@bt.com
If you need additional support to contact the council you can email accessiblehelp@kingston.gov.uk.
Emergency out-of-hours
To report an emergency issue outside of normal working hours which are Mondays-Fridays, 9am-5pm or to make a report during weekends and bank holidays, please call our emergency number.
Telephone: 020 8547 5800
Make a complaint
To make a complaint visit our feedback and complaints page.
Make a request for information
To request a freedom of information (FOI) request email foi@kingston.gov.uk.
Contact your councillor
Browse councillor profile pages:
- find your councillors by name, political party or ward
- browse councillors by name
- browse councillors by ward
Media enquiries
If you are a journalist and have an enquiry, please visit our press office webpage to get in touch with us.