Location and address
If you have a meeting on the Guildhall Complex or an appointment at the customer contact centre, please visit our reception at:
Guildhall 2
High Street
Kingston upon Thames
KT1 1EU
Services at our contact centre
There are free to use public computers and contact centre staff are available to help you use our self-services online and do face to face surveys.
Opening hours
Our customer contact centre is open for visits and calls from 9am to 5pm on weekdays (Tuesdays 10am to 5pm due to staff training).
Christmas opening times
Customer services including Guildhall reception will be closing at 1pm on Tuesday 24 December and Tuesday 31 December. We will continue to prove emergency out of hours cover over the festive period. Call 020 8547 5000 to access emergency out of hours
| Date | Opening hours |
|---|---|
| 24 December Christmas Eve | 09:00-13:00 |
| 25 December Christmas day | CLOSED |
| 26 December Boxing day | CLOSED |
| 27 December | 09:00-17:00 |
| 31 December New Years Eve | 09:00-13:00 |
| 1 January New Years Day | CLOSED |
| 2 January | 09:00-17:00 |
Accessibility
For a disability access guide, see Guildhall 2 on Disabled Go.