Visit us in person

Location and address

If you have a meeting on the Guildhall Complex or an appointment at the customer contact centre, please visit our reception at:

Guildhall 2
High Street
Kingston upon Thames

Services at our contact centre

There are free to use public computers and contact centre staff are available to help you use our self-services online and do face to face surveys.

Opening hours

Our customer contact centre is open for visits and calls from 9am to 5pm on weekdays (Tuesdays 10am to 5pm due to staff training).

Christmas opening times  

Customer services including Guildhall reception will be closing at 1pm on Monday 24 December and Monday 31 December. We will continue to prove emergency out of hours cover over the festive period.

Date  Opening hours 
Monday 24 December  09:00-13:00
Tuesday 25 December Christmas day  CLOSED
Wednesday 26 December Boxing day  CLOSED
Thursday 27 December  09:00-17:00
Friday 28 December 09:00-17:00
Monday 31 December New Years Eve  09:00-13:00
Tuesday 1 January New Years Day   CLOSED
Wednesday 2 January  10:00-17:00


For a disability access guide, see Guildhall 2 on Disabled Go.