We provide a wide range of services to people who live in or visit the borough. We want the borough to be a place where people enjoy life, business is prosperous, people are healthy, vulnerable people are looked after and where people respect and support each other.
We listen to our customers and use the information they provide to continually improve the services we deliver.
If you would like to make a comment or submit a suggestion about our services, or are unhappy with a service that we have provided you then please tell us.
We will try to resolve your issue as quickly and effectively as possible and use your experience to improve our services for the future.
Making a request or report
For requests and reports there may be a more appropriate online form for the service you need. Using our online forms will ensure that your enquiry is passed to the right area without delay.
Making a complaint
If you are making a complaint, please only complete the form if you would like to make a formal complaint about one of our services.
Please note, we will not treat the following as a complaint:
- a request for a service or for information
- reporting a fault
- offering a comment about a service
- disagreement with a rule of law applied by the Council (e.g. parking penalty charge notices)
To make a complaint you can:
- Speak to a member of staff who works in the service you wish to complain about.
- Complete our online form.
- Email us at [email protected]
- Call us on 0208 547 5000
If you would like to submit a general comment or suggestion about a service, or give us a compliment for a service you were happy with, you can also use our complaints and feedback form to do this.