How to report illegal parking
The council and its parking enforcement provider NSL are now offering a service for residents and businesses who find their driveway is obstructed by a vehicle.
To report an offence, you can call the council's parking enforcement on 0330 135 8952, between:
- 7am to 10pm (Monday to Saturday)
- 10:30am to 10pm (Sundays and bank holidays)
When calling, you will be required to provide the following:
- Your Name/Company name
- Your Address
- Your Telephone number
- Details of the vehicle obstructing your driveway
This is so we can verify that it is the owner of the house that is requesting enforcement action.
Once this information has been received, we will arrange for a Civil Enforcement Officer to visit the location and carry out appropriate enforcement. Depending upon location and resource, we would hope to respond within 15 minutes.
Please note that we do not remove vehicles that have parked adjacent to a driveway and the Civil Enforcement Officer attending will only be able to issue a Penalty Charge Notice (PCN).
Please also note that the above telephone number is provided for the sole purpose of reporting vehicles blocking our residents' driveways and cannot be used to report any other kind of parking contravention.
Reporting other illegally parked vehicles including footway parking & vehicles parked on mandatory cycle lanes
If you wish to report a vehicle contravening any other type of restriction such as vehicles contravening the footway ban or vehicles parked on mandatory cycles lanes, you can contact us by:
- Using a form to report an illegally parked vehicle including footway parking & vehicles parked on mandatory cycle lanes
- telephone on 020 8547 5002 (9am to 5pm on Monday to Friday)
For out of hours, please telephone 0330 135 8952 (5pm to 9pm on Monday to Friday; 9am to 5pm on Saturday and 10:30am to 5pm Sunday). Please note, operational hours and response times are subject to resources. Our parking contractor regularly patrols the borough by beats and cannot react instantly. Feedback from reports will be analysed for the deployment of Civil Enforcement Officers and to enforce where possible. We thank you for your feedback which helps to improve our services.