Kingfisher Leisure Centre closure - Frequently Asked Questions

What issues have come to light, causing the centre to close?

The swimming pool at the Kingfisher Leisure Centre was initially closed for routine maintenance. During the works concerns were raised about the structural integrity of the roof which required further investigation. The whole centre had to be closed and a full structural survey is now underway. We would like to thank you in advance for your understanding and patience during this time. 

Why has the council taken the decision to close the centre?

We do not take closing our facilities lightly and have closed it as a precautionary measure for the safety of users and staff. The site has 24hr security to prevent anybody from attempting unauthorised access to the building. 

When will the centre open again?

The council is in the process of carrying out a detailed structural survey to understand what repairs may be required and how long these works may take. Until the full structural survey is complete, we do not know if/when any part of the centre is likely to open. The survey will take approximately 8 weeks to complete so it is unlikely that we will be able to confirm the reopening of the centre until April 2020. We will be posting updates on our website and on the council social media accounts. 

Where can I go while the centre is closed?

You can find your nearest alternative centre by visiting the Places Leisure website placesleisure.org/find-centre

Will my membership card work for other leisure centres in Kingston?

Yes, your membership card will work at our other leisure centres. More information about membership can be found here.

Do I need to do anything with my membership in order to get access to other facilities?

You will not need to complete a new health commitment statement if you already had completed one as part of your Kingfisher Membership. Junior members will require a new form to be completed, and a brief induction before being able to use facilities. 

Can I freeze my membership temporarily?

You are able to freeze your membership, free of charge. Please contact Harlands, our dedicated membership team by emailing [email protected] or by calling 01444 221052. Phone lines are monitored from 8am until 8pm Monday to Friday and from 8am until 12pm on Saturday. Access reflects your normal membership rights, and all facilities are available on a pay as you go basis.

I have a premium membership - what are my options?

As a premium member, you are still able to access our other local leisure centre facilities at the The Malden Centre, Tolworth Recreation Centre and Weir Archer Athletics and Fitness Centre. Simply take your membership card to the centre and you can book classes as normal online.

I am a swim Only member - what are my options?

As a swim only member, you are still able to access our other local swimming pool at The Malden Centre.

I am a gym only member - what are my options?

As a gym only member, you are still able to access our other local leisure centre facilities. Simply take your membership card with you. 

I am a pay as you go member - what are my options?

As a Places member that enjoys pay as you go for access to Kingfisher Leisure Centre, you are still able to visit our and other local leisure centre facilities on a similar basis. Find out more about what’s available, timetables, opening hours and their locations below:

Malden Centre
Tolworth Recreation Centre
Weir Archer Athletics and Fitness Centre
Elmbridge Xcel Leisure Centre
Putney Leisure Centre
Tooting Leisure Centre
Chessington Sports Centre

We have worked with the instructors to relocate your fitness classes where possible, click here to see our classes timetable, please check the class venue and book by calling the centre the class is held at:

Malden Centre
Tolworth Recreation Centre
Weir Archer Athletics and Fitness Centre
Elmbridge Xcel Leisure Centre
Putney Leisure Centre
Tooting Leisure Centre
Chessington Sports Centre

My children have swimming lessons at Kingfisher Leisure Centre, what happens now?

As you pay for your swimming lessons by Direct Debit we will automatically adjust your payments, ensuring that no payments are taken during the closure. Whilst our Swimming lessons are on hold, there are nearby centres that you and your family can use to keep active. Find out more about what’s available, timetables, opening hours and their locations below:

Malden Centre
Tolworth Recreation Centre
Weir Archer Athletics and Fitness Centre
Elmbridge Xcel Leisure Centre
Putney Leisure Centre
Tooting Leisure Centre
Chessington Sports Centre