Find your Housing Officer

Housing officers for council tenants

What a housing officer does, who your local housing officer is and how to contact them.

What a housing officer does

We have housing officers who:

  • help council tenants understand what's expected of them as a tenant
  • talk to tenants at their pre-tenancy assessments and six weekly new tenant visits about what to expect from the council
  • make sure council properties are looked after and maintained
  • make sure tenants can get the right support if they have learning difficulties or physical or mental health issues 
  • signpost tenants to services so that they can get support if they are in debt and cost of living support
  • take enforcement action against tenants involved in anti-social behaviour or in breach of their tenancy conditions
  • work with other services such as the police, social services and other statutory and non-statutory services to make sure tenants are safe and supported
  • work with tenants to set up a tenants and residents association and apply for funding for projects to improve their community

How to contact your housing officer

Kingston housing service is here to support you in managing and maintaining your home.

There are a number of ways you can contact us by:

If you are unable to identify your housing officer via the street/estate names you can email

(Housing officers have individual work mobile numbers which we can provide upon request


You can:

  • make an appointment for a home visit 
  • arrange to meet your housing officer at The Guildhall Kingston by appointment only
  • drop into the Hook Centre, Hook Library on a Thursday 10 am to 4 pm if you live locally in Chessington or the surrounding area and have a tenancy issue.
  • phone, for any urgent repairs, call the customer contact number on 0208 547 5003 

Last Modified: 24/10/2023 11:15:22