How to get in touch with us
Normal opening hours
Our customer contact centre is open 9am to 5pm Monday to Friday
Telephone: 020 8547 5000
Location and address
If you have a meeting or an appointment on the Guildhall Complex please visit our reception at:
Guildhall 2
High Street
Kingston upon Thames
KT1 1EU
Contacting our Services
Waste Services
To check: when your bin collections are, report a missed collection, request a new or replacement bin and much more, go to bins, rubbish and recycling.
Street Cleaning
Report a street cleansing issue or to report a fly tip
Street lighting
Report an issue with a street light, bollard or a lit sign
Housing
Use our online form to report a housing repair or call 020 8547 5000 (select option 3 and then option 2)
If you do not know your housing officer’s direct email address, they can be contacted by emailing tenancyservices@kingston.gov.uk.
Social Care and Children
You can contact our adult social care team at adults@kingston.gov.uk
Our children's services can be contacted via ‘Achieving for Children’ on 0208 547 5008 or via the achieving for children contact form
Our school admissions team can be contacted at kingston.admissions@achievingforchildren.org.uk
For free school meal enquiries email rbkfreeschoolmeals@kingston.gov.uk
Concessionary Travel
To contact our concessionary travel team (blue badges, freedom passes and taxi cards), email concessionarytravel@kingston.gov.uk
Planning and Building Control
If you have enquiries about planning use our general enquiries form to contact the team.
Our building control team can be contacted at building.control@kingston.gov.uk
PCN
To appeal a PCN use the online form or call 020 8547 5995.
Deaf, hard of hearing and speech-impaired support
Relay UK is a free service that helps deaf, hard of hearing and speech-impaired people communicate over the phone.
Telephone: 0800 73 11 888
Email: relay.uk.helpdesk@bt.com
If you need additional support to contact the council you can email accessiblehelp@kingston.gov.uk.
If you are deaf, hard of hearing or are speech impaired and you need additional support to contact the council you can email accessiblehelp@kingston.gov.uk with details about your query.
Emergency out-of-hours
To report an emergency issue outside of normal working hours which are Mondays-Fridays, 9am-5pm or to make a report during weekends and bank holidays, please call our emergency number: 020 8547 5800.
Make a complaint
To make a complaint visit our feedback and complaints page.
Make a request for information
To request a freedom of information (FOI) request email foi@kingston.gov.uk.
You can find more information on our About Freedom of Information requests page.
Contact your councillor
Browse councillor profile pages:
- find your councillors by name, political party or ward
- browse councillors by name
- browse councillors by ward
Media enquiries
For media enquiries contact us at press.enquiries@kingston.gov.uk or call us on 020 8547 4701 / 07712 402264.
Social Media
’X’ (formally Twitter)
For news and updates from Kingston Council, you can follow us @RBKingston.
You can also follow these related feeds:
@ActiveKingston – Leisure Services
@kinglibheritage – Libraries and Heritage
@KingstonMuseum – Museum Service
@BusinessRBK – Supporting the whole business community of Kingston Borough (KB).
@RBKMayor – Mayor
@PHKCancer – Public Health Cancer
@AdultEdKingston - Adult Education
@Kingston_Music - Music Service
You can like our pages on Facebook to receive updates in your news feeds;
Kingston Council
Families Information Service
Kingston Adult Education
Kingston Library and Heritage Service
Kingston Museum and Kingston History Centre
Kingston Music Service
Mayor of Kingston upon Thames
Public Health Cancer
Add +KingstonCouncil to your circles on Google+ for news and updates.
YouTube
Videos from Kingston Council will appear on our YouTube channel, which you can subscribe to.