Contact us

We are open as normal, Monday to Friday, 9am to 5pm, with the exception of the following:

• Monday 1 May  - closed 
• Monday 8 May - closed for King Charles III coronation 
• Monday 29 May

For urgent help during this time, please call 0208 547 5000 to be redirected to the council’s emergency out of hours response team. 

Ukraine Support Information and Advice Centre 

The Ukraine Welcome Desk (normal opening hours, 10am-4pm Mon-Fri) will be closed on the following Bank Holiday days:

• Monday 1 May 2023
• Monday 8 May 2023
• Monday 29 May 2023

Children's safeguarding

To report a concern about the safety or welfare of a child please call 0208 547 5008. If you think a child is in immediate danger, please call 999.

Opening hours 
Monday - Thursday: 8am - 5.15pm
Friday: 8am - 5pm

Closed on the following Bank Holidays:

• Monday 1 May 2023
• Monday 8 May 2023
• Monday 29 May 2023

If you need urgent support outside of our opening hours, please call 020 8770 5000 to speak to the Duty Social Worker (this service is provided by Sutton Council). If you think a child is in immediate danger, please call 999.

Adult Social Care
If you need help and it can’t wait until the next working day, please call 0208 770 5000. If you think someone is in immediate danger, please call 999.

Housing repairs emergencies (Kingston Council tenants only) 
Please call 020 8547 5003. This service is available 24 hours a day over the Easter bank holiday period as normal.

If you smell gas, please open doors / windows, turn off the supply, leave the property and call the National Grid on 0800 111 999 from outside of your home. 

Please don’t:

• use your mobile phone indoors 
• use any electrical switches (including doorbells)
• smoke, use matches or naked flames. 

Homelessness
If you are without anywhere to stay overnight, please call 020 8770 5000 and our team will assess your situation to determine if you can be provided with emergency accommodation until the next working day. 

Rough sleeping
If you are concerned about a person rough sleeping you can report this via the StreetLink website or call 0300 500 0914.

Mental health support
If you feel you need some support with your mental health, help is available.

You can self-refer to Kingston iCope which provides psychological therapies to help people with anxiety, depression, bulimia, obsessive compulsive disorder, panic disorder and postnatal depression. 

You can visit the Good Thinking website for online support with your wellbeing needs, including tips on improving your sleep and managing stress. The website also has free self-help workbooks you can use and apps you can download to improve your mental and emotional wellbeing. 

Need urgent help
Your GP is your first port of call if you are feeling worse, both physically and mentally, or if you feel you require medication or need to change your medication.  Ask for an urgent/emergency appointment if necessary.

24/7 mental health crisis line for adults
If your GP practice is closed, then contact Crisis Line. This is a telephone helpline when you are unable to contact your GP out of hours.  Tel: 0800 028 8000 (Mon-Fri, 5pm-9am; Sat, Sun & Bank Holiday = 24 hours).

The Mental Health Crisis Line offers emotional support and advice to people who are affected by urgent mental health issues, at any time of the day or night. It is open to everyone: both children and adults of all ages, and to people who haven’t previously accessed mental health services.

The Mental Health Crisis Line can help and direct you to the right service for your mental health.

If you are already a patient (adult or young person under the age of 18) at South West London and St George’s Mental Health Trust, and it is between 9am-5pm Monday to Friday, please call the mental health team that looks after you. Otherwise, please contact the 24/7 Mental Health Crisis Line above. 

Mental health crisis phone line for children and young people
If you are a child or young person, or a parent/carer concerned about a young person’s mental health, you can contact the South London Crisis Line on 0203 228 5980, Monday to Friday, 5pm – 11pm, and Saturday, Sunday, and bank holidays from 9am to 11pm. 

Samaritans
If you are struggling, or feel like you just want a chat, you can call the Samaritans on 116 123 any time of the day and speak to a friendly volunteer. The Samaritans are open 24/7

Sexual health and emergency contraception

For NHS sexual health services, including emergency contraception, contraception and STI testing, please take a look at your GP surgery or specific service websites for opening times, and call before attending.

The Wolverton Centre at Kingston Hospital
The service is closed on all bank holidays. For more information, please visit the Wolverton Centre’s webpage. You can also find out their opening time and appointment booking process by listening to a pre-recorded message - please call 0208 974 9331 before planning a visit. 

Your Healthcare Contraception & Sexual Health at Hollyfield House, Surbiton (0208 339 4783) - the service is closed on all Monday bank holidays and 6 May, but operating normal Saturday hours 29 April.

Pharmacies providing emergency contraception:

• Ace Pharmacy at Ace Parade, Chessington KT9 1DR (tel 0208 397 4564) open 10am- 2pm Monday 1 May, with normal opening hours in place on Saturday and Sunday.  Closed 8 May
• Boots Pharmacy in the Bentalls Shopping Centre KT1 1TR open 1 May and 8 May 10am-6pm. 

A full list of pharmacies offering free services to under 25s, including emergency contraception and condoms, confidentially and free of charge, is available on the Getting It On website.   

Free postal STI testing is available for those aged 16+ by visiting Sexual Health London or, if you’re 16-25 years old, you can also request them on the Free Test website. Bank holiday closures means there will be a delay in posting and processing test kits at laboratories.

Please visit our sexual health webpages for more information.

Domestic or sexual violence prevention

The Kingston DV Hub is open and accessible via telephone (0208 547 6046) or email (kingstondvhub@refuge.org.uk) 

The DV Hub’s usual working hours are Monday to Friday, 9am - 5.30pm.
The DV Hub is closed on bank holidays. For support during this time please call the National Domestic Abuse Helpline for free and in confidence - 0808 2000 247.

To report a crime and other concerns
Call 101, the police non-emergency number, to report theft, criminal damage, drug use or dealing in your neighbourhood.

You should always call 999 when it is an emergency, such as when a crime is in progress, someone suspected of a crime is nearby, when there is danger to life or when violence is being used or threatened.

Villiers Road Household Reuse and Recycling Centre (HRRC)

Remember that you need to book your time slot before you visit the HRRC.

The HRRC opening hours are: 
Monday-Friday: 7.30am to 5pm
Saturday 7.30am - 4pm 
Sunday and Bank Holidays 9:30am - 4pm
Sundays 3:15-4pm -  pedestrian / cycle access

Waste and recycling collections
Waste and recycling collections will take place as usual over the bank holiday.  find your collection day on our website. Please put your bins out for collection on your collection day by 6.30am. 

Kingston Register Office (births, deaths, marriages and civil partnerships)
For information on opening times and urgent certificates, visit the Kingston Register Office webpage. 

Kingston Cemetery
The cemetery is open daily, 10am to 5pm on Bank Holidays and weekends. There will be no burials or cremations on the following dates:

For service timings and paperwork deadlines, please visit the Kingston Register Office webpage. 

Kingston Adult Education
KAE is closed on bank holiday Mondays. For more information on our courses or enrolment, visit www.kingston.gov.uk/adulteducation.   

We look forward to welcoming new and existing learners onto our summer courses.

Kingston Music Service
The Kingston Music Service Office is closed on bank holiday Mondays. To contact the music service please email musicservice@kingston.gov.uk. Lessons and music centre activities resume will run as normal term times except for Saturday 6th May which will be reorganised for Saturday 27th May.

Libraries

All Kingston Libraries will be closed on the following Bank Holidays:

• Monday 01/05/23
• Monday 08/05/23
• Monday 29/05/23
• We will open as normal the rest of the week

Opening hours by library 

• Hook and Chessington Library
• Kingston Library
• New Malden Library
• Old Malden Library
• Surbiton Library
• Tolworth Library 
• Tudor Drive Library

For more information, including on our community library, please visit our libraries webpage. 

Kingston Museum & Kingston History Centre 

Kingston History Centre and Kingston Museum will be open as normal from Thursday to Saturday with the exception of 1 & 8 May. 

Leisure Centre opening times

Tolworth Rec

Malden Centre 

Weir Archer Athletics & Fitness (Kingsmeadow)

Chessington Sports Centre, Garrison Ln, Chessington KT9 2JS

Car parks in our town centre 
Closing times vary across our town centre car parks. Please check signage on site. 

Open

• Cattle Market (surface level)
• Bittoms (surface level)
• Blagdon Road
• The Rose
• All other ‘on street’ car parks

Closed

• Bittoms (multi-storey)