Contact us

Normal opening hours 

Our customer contact centre is open 9am to 5pm Monday to Friday

Telephone: 020 8547 5000

Location and address

If you have a meeting on the Guildhall Complex or an appointment at the customer contact centre, please visit our reception at:

Guildhall 2
High Street
Kingston upon Thames

Contacting our Services

Environment (including waste)

For environmental queries, including street cleaning and residential waste issues, street defects and highways, you can email our customer services team at


For queries relating to housing, email

Use our online form to report a housing repair or call 020 8547 5000 (select option 3 and then option 2)

Contact your housing officer via their email or by emailing

Social Care and Children

You can contact our adult social care team at

Children services ‘Achieving for Children’ can be contacted on 0208 547 5008 or via the Achieving for Children Contact Form.

For school admissions email

For free school meal enquiries email

Concessionary Travel

To contact our concessionary travel team (blue badges, freedom passes and taxi cards) email

Planning and Building Control

If you have enquiries about planning use our planning general enquiries form to contact the team.

Our building control team can be contacted at


To appeal a PCN  use the online form or call 020 8547 5995

Deaf, hard of hearing and speech-impaired support

Relay UK is a free service that helps deaf, hard of hearing and speech-impaired people communicate over the phone.

Telephone: 0800 73 11 888


If you need additional support to contact the council you can email

Emergency out-of-hours

To report an emergency issue outside of normal working hours which are Mondays-Fridays, 9am-5pm or to make a report during weekends and bank holidays, please call our emergency number.

Telephone: 020 8547 5800

Make a complaint 

To make a complaint visit our feedback and complaints page. 

Make a request for information

To request a freedom of information (FOI) request email

Contact your councillor

Browse councillor profile pages: 

Media enquiries

If you are a journalist and have an enquiry, please visit our press office webpage to get in touch with us.

Last Modified: 23/05/2024 13:30:16