Report a missed bin collection

Missed bin, box or sack collection:

  • You must report a missed collection to us within 2 working days of your scheduled collection day
  • We will return within 2 working days once reported

You must leave the bin by the boundary to allow the crew to re-attempt collection.

Report a missed bin collection

We will re-attempt collection if the crew noted:

  • Access was blocked due to vehicles

You must leave the bin by the boundary to allow the crew to re-attempt collection.

We will not return if the crew noted:

  • You did not put out your bin, box or bags before 6:30am on your scheduled collection day
  • Your bin, box or bags was too heavy or contained incorrect materials (contaminated)
  • You have excess waste
  • Access to the communal container was not possible

Reuse and Recycling Centre:

You can also dispose of your waste at the Recycling Centre.

Last Modified: 04/05/2021 11:15:45

Environment and waste

Contact us about environment and waste issues.

Address: Guildhall 2
High Street
Kingston upon Thames
KT1 1EU

Telephone: 020 8547 5002