Benefits Advice and Support

Welfare Reform Team

The Welfare Reform Team primarily assists people who are affected by the benefit cap and the "bedroom tax" to claim Discretionary Housing Payments (DHP) to cover the shortfall in their rent.

The team further assists those affected to become exempt from the cap, through applying for other benefits, moving, working or gaining employment.

The team carries out home visits where necessary and has made links with other institutions in the borough and seeks to extend these to raise the profile of the team and awareness of the work that it carries out to sustain tenancies and prevent homelessness.

If you are affected by the benefit cap or the bedroom tax and you are struggling to manage this shortfall in your benefits then please contact The Welfare Reform Team". 

This team  will be able to offer you advice and assist you to apply for Discretionary Housing Payment (DHP) to temporarily finance the shortfall, partially or in full.The application takes the form of an interview and documents need to be presented.

Presently due to the Covid 19 outbreak the team works remotely and interviews are conducted via the telephone and documents are exchanged via email. If necessary home visits can be organised under the appropriate social distancing restrictions

Phone: 0208 547 6702 (these calls are re- directed to team members' work mobiles)


Last Modified: 29/12/2020 13:30:05