Parking suspensions and dispensations

About suspensions

Examples: house or office move, road works or an even:

• If you require one or more parking places to be kept free for access or vehicles, you can apply for a suspension.
• We charge per day but if you don't require the suspension across a weekend, we won't charge you for a Saturday or Sunday.
• You don't get a discount if you require the suspension only for certain hours during the day but it is useful to tell us so we can allow others to park outside those hours.
• If we agree to the suspension, we put up a suspension notice giving drivers advance warning of when they can and can't park. It stays in place until the suspension ends.
• We try to suspend parking spaces as close to your requested location as we can, but in some cases they can be up to 75 metres away.
• If we cannot put the suspension in place, we will try to make an alternative arrangement with you or arrange a full refund.

Suspension fees

• Funerals and Weddings - up to six suspensions are free. To arrange this please contact our contact centre during opening hours.
• £58 for each car length space (five metres) in Kingston town centre (Zone A/A1) - Issued with more than 1 week notice.
• £75 for each car length space (five metres) in Kingston town centre (Zone A/A1) - Issued with less than 1 week notice
• £27 per car length space (five metres) for all other suspensions - Issued with more than 1 week notice.
• £54 per car length space (five metres) for all other suspensions  - Issued with less than 1 week notice

Apply for a suspension online

• please note that you will not be able to make an online application for suspensions to start within five working days.
• the suspension permit is located in the 'Apply for a NON zone related permit'. On the following screen you can then select the relevant suspension type in the permit category menu.
• to advise us of the exact location you require the suspension to be applied, first select the street from the drop down menu and then select the type of bay you wish to suspend.
• to advise us of the exact location you require the suspension to be applied, first select the street from the drop down menu and then select the type of bay you wish to suspend.
• to advise us of the exact location you require the suspension to be applied, first select the street from the drop down menu and then select the type of bay you wish to suspend.
• you will need to specify how many car lengths the suspension is to cover. We count a space as a car length of between 4.5 to five metres.
• each suspension application will cover one suspension for the location and dates you apply for. Additional dates or locations will require an additional application.
• upon submitting your application, you will receive a confirmation email confirming your application has been received. A further email will be sent to you advising if the application outcome.

Apply for a parking suspension

Refunds 

When you can claim a refund:

• If you want to cancel a suspension which is due to start in more than four working days, you can claim for the whole cost of the suspension minus a £15 administrative charge. To request a refund please contact our contact centre during opening hours.
• If you want to cancel a suspension which is due to start in less than four working days you may be able to claim a partial refund if the suspension was due to last at least five working days. You can't claim for the first four working days and you will pay a £15 administrative charge. To request a refund please contact our contact centre during opening hours.

It takes us up to 28 days to process refunds from when we receive your claim. We will refund card payments back to the card used to make payment.

Problems or errors

• If the suspension signs we put up have the incorrect information, contact us so we can correct it.
• If we are responsible for the error, we’ll refund you for each 24 hour period that the suspension should have been available and is incorrect from when you advised us there was an error.
• We do not give refunds for problems that arise as a result of the acts of third parties. However, if someone has parked so you can’t use the suspended space or location, contact us so we can let our civil enforcement officers know. We will also make suitable alternative arrangements with you.