Nearly 90% of Kingston residents satisfied with their local area as a place to live

Results from the latest resident survey show that the vast majority of Kingston residents (88%) are satisfied with their local area as a place to live.

Over two-thirds (67%) are pleased with the way Kingston Council runs local services. These results represent an increase on the 2017 and 2015 resident surveys and are both 7% higher than the national average.

Between January and March 2019, the survey asked a representative sample of 1,000 residents about their attitudes and opinions on their local area, the council and local services. Overall, the findings showed 63% of people said that the council is making the local area a better place for people to live and nearly half (44%) said they felt the council provided value for money, although were unaware of the financial challenges it is facing. 

The survey also showed high levels of satisfaction with a range of services including waste collection (73% satisfied); parks, playgrounds and open spaces (70% satisfied) and street cleaning (68% satisfied). 

The key areas for improvement include parking services (38% satisfied) and the maintenance of roads and pavements (47% satisfied). The council has plans to address these issues and received an additional £396,000 from the Department for Transport in October 2018 which has been used to repair potholes and resurface roads in the borough. In addition we are investing through the annual capital programme for footways and carriageways, the value of which is £1.75m per year.

Of those surveyed, over half (52%) said the council kept them informed about the services and benefits it provides, with the website being the most popular source for news and information.  However, 42% of respondents said that the council doesn’t involve residents when making decisions. 

The council recognises that more needs to be done to engage people more effectively and is introducing a number of new ways to hear the views of residents, including holding its first Citizens’ Assembly, further ‘Let’s Talk’ events and implementing a new engagement framework to guide our approach.  We would like to hear your views on the proposed framework for engagement, please visit:      

The survey shows that reducing crime and antisocial behaviour is the single issue residents are most concerned about with nearly a third (31%) citing this as their top priority.  Although the Metropolitan Police Service’s (MPS) annual crime data shows that Kingston is one of the safest boroughs in London to live and work, with the second lowest number of recorded crimes in London, the council will continue to work with the police to keep the borough safe. 

Councillor Tim Cobbett, Portfolio Holder for Engagement and Continuous Learning, said:

“I would like to thank everyone who took part in this survey. It’s great to see that our residents are satisfied with many of the services the council is providing and consider Kingston a great place to live. The results show that while we are moving in the right direction, there is more work to be done and this valuable feedback will help us improve services and shape the council’s future priorities. Resident engagement is crucial for effective decision making and with our new engagement framework we will be working with our communities to address local concerns.”

Further information and the full results of the survey can be found on the council website: Residents are invited to take part in additional consultations on the council’s engagement website: