Kingston among best areas in England for the reduction of delayed transfer of care

Latest figures show Kingston Council is in the top 20 performing local authorities in England for assisting patients being discharged from hospital.

The number of social care delayed transfers of care (DToC) days in Kingston has significantly fallen in the last two years, with an 85 per cent reduction since 2016/17. According to NHS England data, there were 1,285 delayed days due to social care in Kingston in 2016/17, with the number falling to just 183 in 2018/19. This puts Kingston in the top three boroughs in London and among the top 20 authorities in England in the last year.

The council has built a strong relationship with Kingston Hospital NHS Foundation Trust and has established a Joint Assessment Discharge (JAD) team, to jointly facilitate timely discharges of people from hospital, while the mental health social care team work closely with colleagues at Tolworth Hospital to minimise psychiatric hospital DToCs.

Councillor Kim Bailey, portfolio holder with responsibility for adult social care, said:

“It’s vital that we get patients ready to leave hospital discharged on time, back into their communities and with access to the right type of care. Staying in hospital unnecessarily can affect patients’ mood and motivation, while there can also be an increased risk of infection.

“It’s therefore important to get people back in their own homes and communities as soon as possible in order for them to maximise their independence.

“These figures are a huge step in the right direction for Kingston and I’m very pleased that there has been such a reduction in delayed transfers of care rate.

“Our teams in adult social care and mental health have worked tirelessly with Kingston Hospital and South West London Mental Health Trust staff in building a strong and efficient relationship in dealing with complex cases.

“However, we want to keep going in the right direction and are fully committed to getting this figure even lower going forward.”

Mairead McCormick, Chief Operating Officer, Kingston Hospital NHS Foundation Trust, said:

“Working jointly with our partners in Kingston Council has made a huge difference to ensuring our patients are not unnecessarily delayed in hospital. It’s a great example of working together to achieve better outcomes for our local population and we are extremely proud of these achievements.”

The council also provide advice and support for those who are discharged in order for them to receive the right support in an environment comfortable for them, including assistive technology, home care help and advice on how to adapt your home to suit your needs. More information on this can be found at


Social care delayed transfer of care is when someone is ready to leave hospital but remains there, due to different reasons, including waiting for checks or assessments, or for further care to be arranged.