Kingston’s ready for Freedom Pass renewal – look out for your letter

Of the 1.2 million Freedom Pass users across London, around 138,000 older person’s pass holders will renew their passes in the new year – including 3,056 in Kingston.

Older people across Kingston whose Freedom Passes expire on 31 March 2016 will receive a letter in January explaining how to renew their pass.

Councillor Terry Paton, Cabinet Member with responsibility for Transport at Kingston Council, said:

“The Freedom Pass is a fantastic initiative, enabling older residents to travel on public transport for free across the capital – as well as on local bus services throughout England. It’s Europe’s most comprehensive free travel scheme.

“New passes can be used as soon as they arrive, there’s no need to wait for the old one to expire. You should destroy the old pass when your new one arrives.”

Councillor Cathy Roberts, Cabinet Member with responsibility for Adult Social Care at Kingston Council, said:

“Anyone who has not yet received their letter, but knows someone who has, shouldn't panic – it’s on its way and will be with you by the end of January.

“The letter will contain a web address to renew your pass online – if anyone needs help renewing their pass, they can visit their local library. There’s also a paper form within the letter, which you can return by post.

“This process has been carefully tested and we’re confident it’s easy to use."

Freedom Passes cannot be renewed at the Post Office.

Anyone whose older person’s pass expires on 31 March next year is entitled to a new one, provided they still live in London. If you have changed address within London, make sure you contact the Freedom Pass helpline to ensure your letter is delivered to the correct address.

If you haven’t received a renewal letter by 31 January then contact London Councils via or call the Freedom Pass helpline on 0300 330 1433.

About Freedom Pass

  • Freedom Pass is provided by London local authorities, with support from the Mayor of London, to give older and disabled Londoners free travel on almost all public transport in London.
  • There are 1.2 million Freedom Pass users in London. Of these, around 167,000 will expire on 31 March 2016.
  • Pass holders whose passes do not expire on 31 March 2016 do not need to do anything as part of this process.
  • The renewal process is being overseen by London Councils, which administers the Freedom Pass on behalf of the London boroughs and the City of London.
  • The Freedom Pass has been managed and paid for by London boroughs since 1986.
  • The Mayor of London pays for Freedom Pass holders to travel during the morning peak, which is between 4.30am and 9am on weekdays.
  • Passes issued to residents on the grounds of disabilities are not affected by this renewal process as local authorities will be reviewing ongoing entitlement and residency and may contact disabled person pass holders directly.