Surbiton to Kingston

Surbiton Crescent trial closure

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Surbiton Crescent is a residential road that forms a key part of the Surbiton to Kingston and Kingston to Tolworth cycle routes. It also provides a link to our completed Portsmouth Road scheme, via Palace Road.

In order to improve safety for cyclists and pedestrians we installed trial traffic restrictions on Surbiton Crescent to reduce traffic by restricting vehicular access between Anglesea Road and Surbiton Road except for cyclists, buses and for access to properties.

The trial traffic restrictions diverted traffic that used Surbiton Crescent as a through-route, although vehicles travelling to and from Anglesea Road, Palace Road and Uxbridge Road have still been able to use the section of Surbiton Crescent south of Angelsea Road.

Update

The Residents Committee meeting of 14 June voted to make the trial traffic restrictions for Surbiton Crescent permanent.  The report submitted to the Residents Committee included the results of a traffic assessment of the trial restrictions which showed that:

  • Traffic volumes in Surbiton Crescent reduced by half.
  • Most of the displaced traffic had been re-assigned to Maple Road and Surbiton Road, continue to operate satisfactorily.
  • The junctions on Maple Road continue to operate satisfactorily.
  • There was no significant increase in traffic volumes on adjacent residential roads.
  • Traffic speeds in Surbiton Crescent reduced by 15 per cent - average speed is now 19mph.
  • The trial closure had no significant impact on bus journey times.

The decision of the Residents Committee was subject to a community call-in by residents. The call in was discussed and debated at the Council meeting of 18 July where it was resolved to press ahead with the permanent scheme.

The permanent scheme will be able to include permanent traffic islands, illuminated signage and further directional signage.  The permanent scheme could also include changes to the enforcement cameras in the area.

A permanent scheme could be installed by the winter.

Papers from Full Council are available here and a recording of the meeting is available here.

Frequently asked questions

About the Surbiton Crescent Scheme

Why did we carry out this trial?

The trial forms part of the Surbiton to Kingston Go Cycle scheme which seeks to create safer and more desirable links between Kingston, Surbiton, and Tolworth to improve the environment for all road users, in particular cyclists and pedestrians. The purpose of the trial traffic restriction was to reduce traffic volumes on Surbiton Crescent, to improve safety for cyclists and pedestrians, and help improve bus journey times.

Who agreed the trial traffic restriction?

The trial traffic restriction was supported and agreed at the cross-party Go Cycle member-officer board.

Why did we not consult before the trial?

The trial was introduced using an experimental traffic management order and councils are not required to consult on the introduction of temporary restrictions. Residents were however informed of the trial closure, and given the opportunity to share their views during the Kingston to Surbiton Go Cycle consultation, (20 June - 18 July 2016).  

When did the trial traffic restriction begin?

The restrictions were put in place on the 5 September 2016, warning notices were issued from 19 October 2016 and we began issuing fines on the 14 November 2016.

When will the trial end. The council said it would take 4-6 months?

The trial will be replaced by the permanent scheme which we plan to implement by the winter.

Why was a traffic study conducted during the trial?

To measure and assess the impact of the trial. In particular it looked at:

  • Traffic levels in Surbiton Crescent
  • Traffic levels in adjacent roads where the trial is taking place
  • Operation of the traffic signal junctions on Maple Road
  • Road safety
  • Bus journey times

What were the results of the traffic study conducted during the trial?

The traffic assessment showed that:

  • Traffic volumes in Surbiton Crescent have reduced by half.
  • Most of the displaced traffic has been re-assigned to Maple Road and Surbiton Road, which continue to operate satisfactorily.
  • The junctions on Maple Road continue to operate satisfactorily.
  • There has been no significant increase in traffic volumes on adjacent residential roads.
  • Traffic speeds in Surbiton Crescent have reduced by 15 per cent - average speed is now 19mph.
  • The trial closure has had no significant impact on bus journey times.

How did you decide to make the trial permanent?

The outcomes of the traffic study and feedback from the public was reported to  the Residents Committee of the council. The Residents Committee meeting of 14 June voted to make the trial traffic restrictions for Surbiton Crescent permanent. The decision of the Residents Committee was subject to a community call-in by residents.  The call in was discussed and debated at the Council meeting of 18 July where it was resolved to press ahead with the permanent scheme.

What is a Traffic Management Order?

A Traffic Management Order is the statutory legal document used to support enforceable traffic or highway measures. It covers the main types of traffic and parking orders. There are three types of traffic management orders: temporary, permanent or experimental.

What was the timeframe for the decision making?

  • February/March 2017 - undertake traffic surveys and analysis
  • March/April 2017 - traffic order consultation assessment
  • May 2017 - decision with TfL to make the scheme permanent or cancel and remove the trial scheme
  • June 2017 - Residents Committee decision to make the scheme permanent
  • July 2017 - discussion of community call in at Full Council. Decision of Full Council to make the scheme permanent.
  • Autumn 2017 - planned implementation of the permanent scheme.

I wasn't aware of the trial restriction?

We began informing residents and regular users of the road about the restrictions in June 2016. Residents who live in the restricted area and Surbiton High School were sent letters in July 2016 advising them of the changes.
As well as clear signage at the site of the restriction, 5,500 advance warning letters were also sent between 19 October and 14 November 2016 to vehicle owners that had driven through the restriction.

Is the trial traffic restriction clearly signed?

The signs installed meet the requirements set out by the Department for Transport (DfT). The height of the signs meet the requirements of statutory guidance and are at the appropriate level for vehicles and pedestrians. One sign was repositioned during the warning notice period to make the restrictions even clearer. We have also installed a number of non-mandatory signs to give road users advanced warning on their approach to the restriction.

As part of the permanent scheme, additional signage can be added to the design, including illuminated signage.

I'm a resident using Surbiton Crescent to access my property. Why have I been fined?

Residents who live in the restricted section and need to gain access to their property are exempt, provided they gain access from the Anglesea Road end. The same exemption applies to all vehicles requiring access to a property adjacent to the restricted section of road. Residents and visitors alike are not permitted to use the route to cut through without accessing a property.

I am a resident in the part of Surbiton Crescent (or a property fronting onto it) outside of the restricted area - why can't I use the restricted area for access?

As you can access your property from the unrestricted area, you have not been given access to the restricted area as you would just be using it to pass through, in breach of the signs.

Why can't residents access from both sides?

Entry for motor vehicles is only allowed from the Anglesea Road end of the restricted section as this is the safest way to allow access and to manage traffic flow. Only buses can enter from either end. Once in the restricted section, you can exit from either end.

Can people still access Surbiton High School?

Access by motor vehicle to all school property is retained, including the 6th form carpark that is accessed from the restricted section of Surbiton Crescent. All staff and visitors are permitted to enter the restricted section for the purposes of accessing the car park, provided they enter the restricted section in accordance with the road signs i.e. from the south side, and not from Surbiton Road. To avoid a Penalty Charge Notice (PCN), a vehicle accessing the school within the restricted section has to drive into the car park. Those vehicles that enter the restricted section but do not enter the car park will be considered to have contravened the trial traffic arrangements, and therefore liable to be sent a PCN.

If you've received a Penalty Charge Notice (PCN)

How long was it before you started to issue PCNs?

We began informing residents of the planned closure in June 2016 . The temporary restrictions were in place from 5 September 2016 and we started issuing PCNs from 14 November 2016.

Did the Council issue warning notices before fining motorists for contraventions?

The council issued 5,500 warning notices to motorists who continued to use Surbiton Crescent as a through-route. Following a lengthy bedding in period the council began issuing fines on 14 November 2016.

I gave my vehicle registration details at the beginning of the trial why have I still got a PCN?

Those requiring access to the restricted area were asked to provide vehicle registrations prior to the trial so that they could be flagged as they are likely to be gaining access. These vehicles however, are not permitted to use the route to cut through without stopping at a residential property or at the school.
All recordings are reviewed by an officer who will not issue a penalty if they believe that access is being sought. The flag of the vehicle is provided as a prompt to them.  If you consider a PCN has been issued in error you should challenge it using the details provided on the PCN.

How many penalties have been issued?

High levels of contravention were observed in the initial days of enforcement and a large number of PCNs issued. The number of contraventions observed is steadily declining.

Since the enforcement began we have issued the following number of PCNs.

Contravention date Southbound Northbound   
14 - 20 November 2,140 6,486
21 - 27 November  1,508 2,427
28 November - 4 December 1,290 2,685
5 - 11 December  973 2,044
12 - 18 December  756 1,692
19 - 25 December  671 1,412
26 December - 1 January  425 1,272
2 January - 8 January  306 1,111
9 - 15 January  458 1,045
16 - 22 January  411 670
23 - 29 January  392 891
30 January - 5 February  332 899
6 - 12 February  287 716
13 - 19 February  274 651
20 - 26 February  294 403
27 February - 5 March 271 668
6 - 12 March 270 682
13 - 19 March 134 513
20 - 26 March 308 720
27 March - 2 April 241 726
3 - 9 April  196 670
10 - 16 April 266 663
17 - 23 April 217 651
24 - 30 April 208 475
1 - 7 May 256 757
8 - 14 May  220 513
15 - 21 May 198 455
22 - 28 May 212 538
29 - 4 June 182 440
5 - 11 June 206 557
12 - 18 June 132 593
19 - 25 June 187 545
26 June - 2 July 188 583
3 - 9 July 211 318

Data updated: 19 July 2017

Who decides on the charges?

The council does not decide charges. These are set by a London-wide body called London Councils to ensure that charges are consistent throughout London.

Isn't this just a money making scheme?

No. The council has received £30 million funding from Transport for London for the Kingston Go Cycle Programme. This scheme is not dependent on the money raised from PCNs.

What will the council do with the money raised from the PCNs?

The money from PCNs is legally ring-fenced for use in transportation only. While the council is yet to determine how this funding will be spent, the money can be used make improvements to the borough's road network.

Will motorists be fined for multiple contraventions in a day?

If a vehicle is observed by CCTV in contravention of a restriction then a PCN will be issued. If multiple contraventions occur prior to the first PCN or warning notice being served; subsequent PCNs are either being cancelled before being issued or, if for another vehicle for that keeper, will be waived during the appeals process. Service of a PCN is deemed to be two working days after posting for this purpose.
If someone has concerns about receiving multiple PCNs they should get in touch with the parking services team using the details on the PCN so the matter can be considered.

How can I appeal my PCN?

Details of how you can appeal is on the PCN. You can also find more details of how to appeal on the council's website

If I appeal my PCN and the reply goes beyond the discounted period, will I have to pay the full amount?

If we receive your challenge within the discount period stated on the PCN then you will be offered a further opportunity to pay the discount amount if the PCN is upheld. Appeals are looked at on a case-by-case basis.  You should not pay your penalty charge if you wish to contest it.

I have heard that someone who has appealed their PCN through the independent parking adjudicator has been successful. Will this mean I get a refund for my PCN?

All parking adjudicator appeals are looked at on a case by case basis. The PCNs issued for the trial closure are for different traffic contraventions and if you have paid the PCN, it will not be cancelled or refunded.

How many appeals have gone to the independent parking adjudicator?

As of 4 July 2017, 380 PCNs that have been issued as part of the trial closure have been reviewed by an independent parking adjudicator. In 288 of these cases (76%), the adjudicator upheld the council's decision to issue a PCN.

My initial representation to the council was rejected. Can I appeal?

If your representations are rejected by the council and you wish to make an appeal to the parking adjudication, you must do this within 28 days of receiving the council's decision. An appeal to the adjudicator can only take place after the council has given the representation its consideration.

Are there any implications from decisions by the parking adjudicator for the trial?

The parking adjudicator only makes decision on the individual PCN cases and has no impact on the trial being undertaken.

See below some examples of advance warning signs on and near Surbiton Crescent.

Surbiton Crescent signs

Surbiton Crescent

Surbiton Crescent

coloured wiggly lines