Kingston to Surbiton

Surbiton Crescent trial closure

Go cycle logo

Surbiton Crescent forms a key part of the proposed Kingston to Surbiton and Tolworth cycle route. In order to improve safety for cyclists and pedestrians we want to reduce traffic on this residential road by restricting vehicular access between Anglesea Road and Surbiton Road except for cyclists, buses and for access to properties.

The proposal diverts traffic that uses Surbiton Crescent as a through-route. However, vehicles travelling to and from Anglesea Road, Palace Road and Uxbridge Road can still use the section of Surbiton Crescent south of Angelsea Road.

The closed section has advance warning signs and is backed up by camera enforcement.

The council will be measuring the actual impacts of traffic flow and congestion on neighbouring roads and will subsequently carry out consultation on whether or not to make the scheme permanent.

Frequently asked questions

About the Surbiton Crescent Scheme

Why are we carrying out this trial?

This proposal forms part of the Surbiton to Kingston Go Cycle scheme which seeks to create safer and more desirable links between Kingston, Surbiton, and Tolworth to improve the environment for all road users, in particular cyclists and pedestrians. The purpose of the trial closure is to reduce traffic volumes on Surbiton Crescent, which will improve safety for cyclists and pedestrians, and help improve bus journey times.

Who agreed the trial closure?

The trial closure was supported and agreed at the cross-party Go Cycle member-officer board.

Why did we not consult before the trial?

The trial was introduced using an experimental traffic management order and councils are not required to consult on the introduction of temporary restrictions. Residents were however informed of the trial closure, and given the opportunity to share their views during the Kingston to Surbiton Go Cycle consultation, (20 June - 18 July 2016).  

When did the trial closure begin?

The restrictions were put in place on the 5 September, warning notices were issued from 19 October and we began issuing fines on the 14 November.

How long is the trial going to last?

We have an experimental traffic management order in place that can last for up to 18 months but we expect to complete the trial sooner.

When will the trial end. The council said it would take 4-6 months?

The trial will end after we have completed a traffic flow study, and the findings of the study reviewed and consulted on where appropriate.

The study needs to be carried out during a period when external influences, such as nearby roadworks, school holidays and seasonal peaks in traffic, are less of a factor. For these reasons, the traffic flow study is expected to begin in February.

Why do we need to do a traffic study during the trial?

To measure and assess the impact of the trial. In particular we will be looking at:

  • Traffic levels in Surbiton Crescent
  • Traffic levels in adjacent roads where the trial is taking place
  • Operation of the traffic signal junctions on Maple Road
  • Road safety
  • Bus journey times
  • Feedback from local residents, cyclists and other road users

How will you decide if the trial is made permanent?

Once we have completed the study, monitored the traffic flow in the area and pulled together the learnings from the trial, we will decide if there is a case for making the trial closure permanent, in which case a consultation will be carried out. The type of consultation will be based on the findings of the trial.

I wasn't aware of the restriction?

We began informing residents and regular users of the road about the restrictions back in June. Residents who live in the restricted area and Surbiton High School were sent letters in July advising them of the changes.

As well as clear signage at the site of the restriction, between 19 October and 14 November 5,500 advance warning letters were also sent to vehicle owners that had driven through the restriction.

The closure isn't clearly signed?

The signs installed meet the requirements set out by the Department for Transport (DfT). One sign was repositioned during the warning notice period to make the restrictions even clearer. We have also installed a number of non-mandatory signs to give road users advanced warning on their approach to the restriction.

I'm a resident using Surbiton Crescent to access my property. Why have I been fined?

Residents who live in the restricted section and need to gain access to their property are exempt, provided they gain access from the Anglesea Road end. The same exemption applies to all vehicles requiring access to a property adjacent to the restricted section of road. Residents and visitors alike are not permitted to use the route to cut through without accessing a property.

I am a resident in the part of Surbiton Crescent (or a property fronting onto it) outside of the restricted area - why can't I use the restricted area for access?

As you can access your property from the unrestricted area, you have not been given access to the restricted area as you would just be using it to pass through, in breach of the signs.

Why can't residents access from both sides?

Entry for motor vehicles is only allowed from the Anglesea Road end of the restricted section as this is the safest way to allow access and to manage traffic flow. Only buses can enter from either end. Once in the restricted section, you can exit from either end.

If you've received a Penalty Charge Notice (PCN)

How long was it before you started to issue PCNs?

We began informing residents of the planned closure in June this year. The temporary restrictions were in place from 5 September and we started issuing PCNs from 14 November.

Did the Council issue warning notices before fining motorists for contraventions?

The council issued 5,500 warning notices to motorists who continued to use Surbiton Crescent as a through-route. Following a lengthy bedding in period the council began issuing fines on 14 November.

I gave my vehicle registration details at the beginning of the trial why have I still got a PCN?

Those requiring access to the restricted area were asked to provide vehicle registrations prior to the trial so that they could be flagged as they are likely to be gaining access. These vehicles however, are not permitted to use the route to cut through without stopping at a residential property or at the school.

All recordings are reviewed by an officer who will not issue a penalty if they believe that access is being sought. The flag of the vehicle is provided as a prompt to them.  If you consider a PCN has been issued in error you should challenge it using the details provided on the PCN.

How many penalties have been issued?

High levels of contravention were observed in the initial days of enforcement and a large number of PCNs issued. The number of contraventions observed is steadily declining.

Since the enforcement began we have issued the following number of PCNs.

Date of contravention Number of PCNs issued
14 - 20 November  8,626                                              
21 - 27 November 3,924
28 November - 4 December 3,805
05 - 11 December  3,017
12 - 18 December  2,448
19 - 25 December  2,083
26 December - 1 January 1,697
02 - 08 January 1,417

Data updated: 17 January 2017

 Who decides on the charges?

The council does not decide charges. These are set by a London-wide body called London Councils to ensure that charges are consistent throughout London.

Isn't this just a money making scheme?

No. The council has received £30 million funding from Transport for London for the Kingston Go Cycle Programme. This scheme is not dependent on the money raised from PCNs.

What will the council do with the money raised from the PCNs?

The money from PCNs is legally ring-fenced for use in transportation only. While the council is yet to determine how this funding will be spent, the money can be used make improvements to the borough's road network.

Will motorists be fined for multiple contraventions in a day?

If a vehicle is observed by CCTV in contravention of a restriction then a PCN will be issued. If multiple contraventions occur prior to the first PCN or warning notice being served; subsequent PCNs are either being cancelled before being issued or, if for another vehicle for that keeper, will be waived during the appeals process. Service of a PCN is deemed to be two working days after posting for this purpose.

If someone has concerns about receiving multiple PCNs they should get in touch with the parking services team using the details on the PCN so the matter can be considered.

How can I appeal my PCN?

Details of how you can appeal is on the PCN. You can also find more details of how to appeal on the council's website

If I appeal my PCN and the reply goes beyond the discounted period, will I have to pay the full amount?

If we receive your challenge within the discount period stated on the PCN then you will be offered a further opportunity to pay the discount amount if the PCN is upheld. Appeals are looked at on a case-by-case basis.  You should not pay your penalty charge if you wish to contest it

See below some examples of advance warning signs on and near Surbiton Crescent.

Surbiton Crescent signs

Surbiton Crescent

Surbiton Crescent

coloured wiggly lines