Surbiton Crescent trial closure
Surbiton Crescent forms a key part of the proposed Kingston to Surbiton and Tolworth cycle route. It also provides a link to the new Portsmouth Road scheme, via Palace Road. In order to improve safety for cyclists and pedestrians we want to reduce traffic on this residential road by restricting vehicular access between Anglesea Road and Surbiton Road except for cyclists, buses and for access to properties.
The proposal diverts traffic that uses Surbiton Crescent as a through-route. However, vehicles travelling to and from Anglesea Road, Palace Road and Uxbridge Road can still use the section of Surbiton Crescent south of Angelsea Road.
The closed section has advance warning signs and is backed up by camera enforcement.
The council will be measuring the actual impacts of the trial scheme and is carrying out consultation on whether or not to make the scheme permanent.
Frequently asked questions
About the Surbiton Crescent Scheme
Why are we carrying out this trial?
This proposal forms part of the Surbiton to Kingston Go Cycle scheme which seeks to create safer and more desirable links between Kingston, Surbiton, and Tolworth to improve the environment for all road users, in particular cyclists and pedestrians. The purpose of the trial closure is to reduce traffic volumes on Surbiton Crescent, which will improve safety for cyclists and pedestrians, and help improve bus journey times.
Who agreed the trial closure?
The trial closure was supported and agreed at the cross-party Go Cycle member-officer board.
Why did we not consult before the trial?
The trial was introduced using an experimental traffic management order and councils are not required to consult on the introduction of temporary restrictions. Residents were however informed of the trial closure, and given the opportunity to share their views during the Kingston to Surbiton Go Cycle consultation, (20 June - 18 July 2016).
When did the trial closure begin?
The restrictions were put in place on the 5 September, warning notices were issued from 19 October and we began issuing fines on the 14 November.
How long is the trial going to last?
We have an experimental traffic management order in place that can last for up to 18 months but we expect to complete the trial sooner.
When will the trial end. The council said it would take 4-6 months?
The trial will end after we have completed a traffic flow study, and the findings of the study reviewed and consulted on where appropriate.
The study needs to be carried out during a period when external influences, such as nearby roadworks, school holidays and seasonal peaks in traffic, are less of a factor. For these reasons, the traffic flow study is expected to begin in February.
Why do we need to do a traffic study during the trial?
To measure and assess the impact of the trial. In particular we will be looking at:
- Traffic levels in Surbiton Crescent
- Traffic levels in adjacent roads where the trial is taking place
- Operation of the traffic signal junctions on Maple Road
- Road safety
- Bus journey times
- Feedback from local residents, cyclists and other road users
How will you decide if the trial is made permanent?
Once we have completed the traffic study and considered the outcomes of the trial along with feedback from the public, we will decide with TfL if there is a case for making the trial closure permanent. We have been collating feedback from the public since the trial began and continue to welcome general comments on the scheme at firstname.lastname@example.org. These comments will also form part of the traffic order assessement.
What is a traffic management order?
A traffic management order is the statutory legal document used to support enforceable traffic or highway measures. It covers the main types of traffic and parking orders. There are three types of traffic management orders: temporary, permanent or experimental.
An experiemental traffic management order is in place for Surbiton Crescent and forms part of the consultation process. This type of order enables the council to monitor the effect of a proposed traffic change and vary as necessary.
Details of the Surbiton Crescent traffic management order (TMO P236) can be viewed on our website.
What is the anticipated time frame for making a decision?
February/March 2017 - undertake traffic surveys and analysis
March/April 2017 - traffic order consultation assessment
May 2017 - decision with TfL to make the scheme permanent or cancel and remove the trial scheme
June 2017 - submission of appropriate committee reports
I wasn't aware of the restriction?
We began informing residents and regular users of the road about the restrictions back in June. Residents who live in the restricted area and Surbiton High School were sent letters in July advising them of the changes.
As well as clear signage at the site of the restriction, between 19 October and 14 November 5,500 advance warning letters were also sent to vehicle owners that had driven through the restriction.
Is the closure clearly signed?
The signs installed meet the requirements set out by the Department for Transport (DfT). The height of the signs meet the requirements of statutory guidance and are at the appropriate level for vehicles and pedestrians. One sign was repositioned during the warning notice period to make the restrictions even clearer. We have also installed a number of non-mandatory signs to give road users advanced warning on their approach to the restriction.
I'm a resident using Surbiton Crescent to access my property. Why have I been fined?
Residents who live in the restricted section and need to gain access to their property are exempt, provided they gain access from the Anglesea Road end. The same exemption applies to all vehicles requiring access to a property adjacent to the restricted section of road. Residents and visitors alike are not permitted to use the route to cut through without accessing a property.
I am a resident in the part of Surbiton Crescent (or a property fronting onto it) outside of the restricted area - why can't I use the restricted area for access?
As you can access your property from the unrestricted area, you have not been given access to the restricted area as you would just be using it to pass through, in breach of the signs.
Why can't residents access from both sides?
Entry for motor vehicles is only allowed from the Anglesea Road end of the restricted section as this is the safest way to allow access and to manage traffic flow. Only buses can enter from either end. Once in the restricted section, you can exit from either end.
Can people still access Surbiton High School?
Access by motor vehicle to all school property is retained, including the 6th form carpark that is accessed from the restricted section of Surbiton Crescent. All staff and visitors are permitted to enter the restricted section for the purposes of accessing the car park, provided they enter the restricted section in accordance with the road signs i.e. from the south side, and not from Surbiton Road. To avoid a Penalty Charge Notice (PCN), a vehicle accessing the school within the restricted section has to drive into the car park. Those vehicles that enter the restricted section but do not enter the car park will be considered to have contravened the trial traffic arrangements, and therefore liable to be sent a PCN.
If you've received a Penalty Charge Notice (PCN)
How long was it before you started to issue PCNs?
We began informing residents of the planned closure in June this year. The temporary restrictions were in place from 5 September and we started issuing PCNs from 14 November.
Did the Council issue warning notices before fining motorists for contraventions?
The council issued 5,500 warning notices to motorists who continued to use Surbiton Crescent as a through-route. Following a lengthy bedding in period the council began issuing fines on 14 November.
I gave my vehicle registration details at the beginning of the trial why have I still got a PCN?
Those requiring access to the restricted area were asked to provide vehicle registrations prior to the trial so that they could be flagged as they are likely to be gaining access. These vehicles however, are not permitted to use the route to cut through without stopping at a residential property or at the school.
All recordings are reviewed by an officer who will not issue a penalty if they believe that access is being sought. The flag of the vehicle is provided as a prompt to them. If you consider a PCN has been issued in error you should challenge it using the details provided on the PCN.
How many penalties have been issued?
High levels of contravention were observed in the initial days of enforcement and a large number of PCNs issued. The number of contraventions observed is steadily declining.
Since the enforcement began we have issued the following number of PCNs.
|Date of contravention||Number of PCNs issued|
|14 - 20 November||8,626|
|21 - 27 November||3,924|
|28 November - 4 December||3,805|
|05 - 11 December||3,017|
|12 - 18 December||2,448|
|19 - 25 December||2,083|
|26 December - 1 January||1,697|
|02 - 08 January||1,417|
|09 - 15 January||1,503|
|16 - 22 January||1,080|
|23 - 29 January||1,283|
Data updated: 10 February 2017
Who decides on the charges?
The council does not decide charges. These are set by a London-wide body called London Councils to ensure that charges are consistent throughout London.
Isn't this just a money making scheme?
No. The council has received £30 million funding from Transport for London for the Kingston Go Cycle Programme. This scheme is not dependent on the money raised from PCNs.
What will the council do with the money raised from the PCNs?
The money from PCNs is legally ring-fenced for use in transportation only. While the council is yet to determine how this funding will be spent, the money can be used make improvements to the borough's road network.
Will motorists be fined for multiple contraventions in a day?
If a vehicle is observed by CCTV in contravention of a restriction then a PCN will be issued. If multiple contraventions occur prior to the first PCN or warning notice being served; subsequent PCNs are either being cancelled before being issued or, if for another vehicle for that keeper, will be waived during the appeals process. Service of a PCN is deemed to be two working days after posting for this purpose.
If someone has concerns about receiving multiple PCNs they should get in touch with the parking services team using the details on the PCN so the matter can be considered.
How can I appeal my PCN?
Details of how you can appeal is on the PCN. You can also find more details of how to appeal on the council's website
If I appeal my PCN and the reply goes beyond the discounted period, will I have to pay the full amount?
If we receive your challenge within the discount period stated on the PCN then you will be offered a further opportunity to pay the discount amount if the PCN is upheld. Appeals are looked at on a case-by-case basis. You should not pay your penalty charge if you wish to contest it.
I have heard that someone who has appealed their PCN through the independent parking adjudicator has been successful. Will this mean I get a refund for my PCN?
All parking adjudicator appeals are looked at on a case by case basis. The PCNs issued for the trial closure are for different traffic contraventions and if you have paid the PCN, it will not be cancelled or refunded.
How many appeals have gone to the independent parking adjudicator?
As of 30 January 2017, 36 PCNs that have been issued as part of the trial closure have been reviewed by an independent parking adjudicator. In 27 of these cases, the adjudicator upheld the council's decision to issue a PCN.
My initial representation to the council was rejected. Can I appeal?
If your representations are rejected by the council and you wish to make an appeal to the parking adjudication, you must do this within 28 days of receiving the council's decision. An appeal to the adjudicator can only take place after the council has given the representation its consideration.
Are there any implications from decisions by the parking adjudicator for the trial?
The parking adjudicator only makes decision on the individual PCN cases and has no impact on the trial being undertaken. Therefore, as planned, the traffic surveys and analysis will still be taking place in February/March with a decision on whether to make the trial permanent being made in May/June.
See below some examples of advance warning signs on and near Surbiton Crescent.