Thames Water charges
Currently the charge for water and wastewater for some residents in council properties is paid directly to Kingston Council as part of service charges. These are charges clearly outlined on your rent statement and are set by Thames Water. Kingston Council then pay Thames Water for their service.
From 31 March 2018, Kingston Council will stop charging some residents in council properties for their water and wastewater services. Instead, Thames Water will send a separate bill and it will be the tenant’s responsibility to pay directly for these services.
Why is this happening?
After a recent review of the agreement between us and Thames Water, Kingston Council has decided that it is simpler, more transparent and beneficial for you if your water and wastewater charges are billed directly to you by Thames Water.
When is this happening?
At the end of January and early February 2018, all residents affected by this change will have a new account set up for them by Thames Water. These residents will be sent their new account information directly by Thames Water.
Once residents have their account number, they can contact Thames Water about the following:
- Setting up their account
- Look at details of eligibility for schemes for discounted rates
- Enquire about a water meter
- Apply for free Water saving devices
- Extra help for customers with support needs (e.g. sight problems, mobility issues, deaf or hard of hearing)
Frequently Asked Questions
Please view our FAQ document to see if it answers your question. Otherwise, contact us on the details below.
Contact Thames Water
Phone: 0800 980 8800
24 hour textphone service: 0800 316 6899 - this service is available for customers who are deaf or hard of hearing. Please note, voice calls or mobile numbers aren’t accepted via this number.