How to claim
Find out how to claim on GOV.UK: Universal Credit GOV.UK
What is Universal Credit?
Help with claiming universal credit
Citizens Advice has secured funding for the continuation of its 'Help to Claim' service. This gives support to any one locally who wants to claim Universal Credit.
The Help to Claim project is a national partnership between Citizens Advice and the Department for Work and Pensions. Locally, it is delivered by Job Centre Plus (Kingston) and Citizens Advice Kingston.
Call 0800 144 8 444 if you want help with a new claim for Universal Credit.
Universal Credit will simplify the benefits system by bringing together the following benefits into a single streamlined payment:
- Income Support
- Working Tax Credit
- Child Tax Credit
- Housing Benefit
- Income related Jobseekers' Allowance
- Income related Employment Support Allowance
The main changes with Universal Credit are:
- applications are made online only
- payments are made monthly
- the benefit is paid directly into your bank account
Will it affect me?
From 2015, Universal Credit was expanded nationwide for all new claims for single claimants:
- with no children
- could include housing costs
If you are already claiming any benefits, you do not need to do anything. The Department of Work and Pensions (DWP) will contact you if you are affected by any of the changes.
Kingston Job Centre is no longer accepting new claims for Universal Credit. If you are currently receiving Universal Credit (or if your Universal Credit has ended in the last 6 months), you will be able to continue to claim.
If you claim Universal Credit through Kingston Job Centre and would like to speak to someone, please call 0800 328 9344.
If you are housed in Kingston but your Universal Credit claim is through a different Job Centre Plus, please call 0800 328 5644.
If you're not sure if you are living in a full service area or not please visit the GOV.UK website to check.
When will it affect me?
Universal Credit was rolled out in the borough from November 2015.
Universal Credit currently affects new, single, would be Jobseekers' Allowance claimants only. We'll keep you updated with the plans for further the roll out of Universal Credit.
Find out more
You can find out more online with:
- the Universal Credit website, this gives an overview of Universal Credit, the claim process and finding work
- Managing your money and dealing with debt
- the Money Advice Service, which has information about Universal Credit and how to claim
- the Citizens Advice website, this has more information about entitlement to Universal Credit and how to claim
- the Turn2Us website, which includes Universal Credit sanctions and appeals
- Kingston One Click, which is an online information and advice service for Kingston's residents
- if you do not have personal access to the internet, please see our map of internet access in Kingston