Appealing decisions we make

If you disagree with a decision we have made about your Housing Benefit you can:

  • ask us to look at the decision again
  • ask for an explanation of the decision in more detail (called a ‘statement of reasons’)
  • appeal to an independent appeal tribunal

If you disagree with a decision we have made about your Council Tax reduction you can: 

  • ask us to look at the decision again
  • ask for an explanation of the decision in more detail (called a 'statement of reasons')
  • appeal directly with the Valuations Tribunal (this can only be done once we've had a chance to look at the decision again).

But you must be the person affected by our decision, or:

  • chosen by the courts to act on behalf of that person
  • chosen by us to act on behalf of that person (an ‘appointee’)

As a landlord you can appeal against our decision when:

  • we decide not to pay your tenant’s Housing Benefit straight to you
  • we ask you to pay back any Housing Benefit we have overpaid your tenant

Ask us to look at the decision again

If you want us to look at the decision again or ask for more detail you must contact us in writing (so by email or letter) within one month of the date on the decision letter.

Appealing a benefit decision

If we look at the decision again but do not change our decision - you may still appeal. The letter telling you about the decision will tell you if you can appeal.

For more information on challenging a benefit decision, see the advice given by the charity Turn2us.