Support and advice for residents
For advice and support on COVID 19 (Coronavirus) contact us on 020 8547 5000
Advice and information about symptoms
Regularly check national advice and guidance from the NHS and the Government - these are changing daily so make sure you have the latest information:
COVID-19 (Coronavirus) information available in other languages and formats
You can find guidance in the following formats:
If you are self-isolating, you can find more help, advice and support on our staying healthy and connected page and from our partners across Kingston at Connected Kingston. Services across the borough are adapting to support residents with their physical and mental health at this time. This site will continue to be updated so do check back.
Letters are being sent telling 1.5 million people in England most at risk of coronavirus to stay at home. They will receive letters or text messages strongly advising them not to go out for 12 weeks to protect themselves.
Visit www.nhs.uk/coronavirus for more.
Why fighting the coronavirus depends on you:
NHS mental health advice
The NHS’s Every Mind Matters campaign has now released expert advice on how best to look after mental wellbeing while staying at home during the coronavirus outbreak. The advice contains practical steps a person can take and includes videos, tutorials and links to other useful resources.
Travelling around the borough on public transport
The Department for transport has published a collection of guidance for people using transport or working in the transport sector during the coronavirus outbreak.
Public transport should only be used if the journey is essential
Anyone who needs to make essential journeys should check;
- www.tfl.gov.uk for live travel updates before they travel.
- Further details about stations potentially impacted
Schools and children
Schools and early years settings closures
For information abouts schools, childcare and key workers go to: https://www.kingston.gov.uk/info/200130/education_schools_and_nurseries
Services for children with disabilities
We are prioritising the safeguarding of all children and social care services access by parents carers and children across the borough. Information and advice about changes to our service can be found on our Achieving For Children website
We are working to maintain our;
- Short breaks care
- Support services for children with special educational needs, disabilities and complex health needs.
For support information and advice for children with special education needs and their families visit our Local Offer online resources
Contact us via email [email protected] if you have any questions or enquiries related to the service.
Claiming child benefit
Parents of new-borns will still be able to claim child benefit despite the outbreak of coronavirus. Even though General Register Offices remain closed for now, parents can still claim child benefit without having to register their child’s birth first to ensure that they do not miss out.
First time parents will need to fill in child benefit claim form CH2 found online and send it to the Child Benefit Office. If they haven’t registered the birth because of coronavirus, they should add a note with their claim to let HMRC know.
Easy read resources on COVID-19 (Coronavirus)
Report a concern
If you are concerned about a child, please report it here.
Parks and green spaces
If you are visiting one of our open spaces for your daily exercise, you must follow the Government guidelines:
- Do not visit a park if you have any symptoms – fever, coughs, shortness of breath.
- If you have a garden, make use of the space for exercise and fresh air.
- Stay local and use open spaces near to your home where possible – do not travel unnecessarily.
- You should only go outside alone or with members of your own household. Gatherings of more than two in parks or other public spaces have been banned and the police will enforce this.
- Do not use parks for picnics, bonfires or sunbathing.
- Keep moving and spread out when you are in parks or green spaces
- Observe social distancing, staying at least 2 metres apart from other people
- If the park is crowded do not enter if you cannot safely observe social distancing.
- Use all areas of the park that remain open so you can maintain an appropriate distance from others.
Further guidance from the Mayor of London.
Volunteering - Kingston Stronger Together
We know there are lots of people keeping an eye out for their neighbours and coordinating local activities. This is fantastic and we will help facilitate this. We’ll be looking at how we can support as many residents as possible to volunteer and ensure we’re reaching as many people as possible across the borough while keeping everyone safe. Register to volunteer
Bins, rubbish and recycling
Households that are self isolating should follow the Government's 'Stay at home' advice.
Store personal waste, such as used tissues and disposable cleaning cloths, within disposable rubbish bags.
Place these bags into a second bag, tied securely and kept separate from other waste.
These bags should be put aside for at least 72 hours before being put in your usual external general waste bin.
Please do not take this waste to your local Household Reuse and Recycling Centre
Please dispose of your other household waste as normal.
- Ensure that recycling is clean and dry,
- Rubbish bags are all securely tied to help prevent spills and protect our collection teams and the public.
We are working closely with our commercial partners, Veolia and Viridor, to minimise the impact on recycling and waste, street cleaning and other key environmental services.
Information about food
The latest Trussell Trust statement on COVID-19 (Coronavirus) can be found on the Trussell Trust website.
Local food banks include Kingston Foodbank.
Update from DEFRA on food supply
The government is continuing to work closely with the food industry to ensure the public can safely access the food and groceries they need during this time.
Supermarket Opening Hours
A number of supermarkets have temporarily changed their opening hours in light of the outbreak. For latest information and updates please visit their individual websites.
Services for older and vulnerable adults
We are redirecting council staff to ensure that critical Adult Social Care services are provided.
Funding to strengthen care for the vulnerable
The Government has announced £2.9 billion funding to strengthen care for the vulnerable. The funding will help patients who no longer need urgent hospital treatment to return home, making at least 15,000 beds available during the coronavirus outbreak.
Read more on the government website.
Report a concern
If you are concerned about an adult you can report it on our website.
Letters to 900,000 individuals identified as being at the greatest need have been sent by the Government and outbound calls to people who haven’t responded to letters are now going out.
Please be aware, there are unverified reports of fraudsters going door to door claiming to be NHS staff conducting COVID-19 (Coronavirus) tests.
NHS staff are not going door to door - do not let them into your house but do inform the police. Find out more form Action fraud uk.
Despite the Government’s Covid-19 (Coronavirus) restrictions to prevent non-essential trade, rogues still try to illegally scam residents.
Tradespeople should not be cold calling you offering house maintenance or building work. Neither should bogus callers be suggesting they are from the NHS offering to provide you with a Covid-19 (Coronavirus) home test.
Do not share your bank details and PIN numbers with anyone or give cash to someone you do not know and trust.
Any residents concerned about a cold call they have received contact the Citizens Advice consumer helpline on 0808 223 1133 who will ensure that the relevant local Trading Standards team is informed.
There are also reports of fake texts being circulated claiming to be from the Government. The Government has only sent one text message to the public regarding new rules about staying at home to prevent the spread of COVID-19. Any others claiming to be from the Government are false.
If you receive an unexpected text or email asking for personal or financial details, do not click on the links or attachments, and don’t respond to any messages that ask for your personal or financial details.
The Competition and Markets Authority (CMA) has now set up an online reporting tool where you can report cases of profiteering. A small number of traders are also increasing the price of essential goods like hand sanitiser antibacterial soap and toilet rolls. If you come across anti-competitive trading practice, please report it.
Registration of births, deaths, marriages and citizenship
Kingston Register Office is now closed to visitors. We are providing death registrations over the telephone, please contact us on 0208 547 4600.
All birth and notice of marriage appointments have now been cancelled.
Funerals, cremations and cemeteries
We are following new Government guidance to ensure the funeral industry and the NHS are protected. Regrettably, we have now had to lawfully close Kingston Cemetery to anything but funerals meaning no public visitations.
For cremation and burial services there is now a restriction on the number of mourners who can attend, so a safe distance of at least 2 metres (3 steps) can be maintained between individuals.
Only members of the deceased person's household or close family members should attend the funeral (a maximum of 10). If the deceased has neither household or family members in attendance, then it is possible for a modest number of friends to attend. The number of attendees may be subject to change so you are advised to call the administration office 020 8546 4462 for any updated guidance. Any individual displaying symptoms of COVID-19 (Coronavirus) should not attend.
Anti Social Behaviour
- In the first instance, cases relating to harassment, misuse of drugs, threatening behaviour, violence or other criminal activity must be reported to the Metropolitan Police. You can do this by calling 101 if it is not an emergency. If it is an emergency, you should always call 999.
- For cases of low level anti social behaviour (i.e. isolated incidents of noise pollution) the tenant can contact the other party involved in order to resolve the situation amicably - if it safe to do so.
- Should the issue continue the matter can be reported to the relevant Residential Services Officer for further investigation. You can find your Residential Services Officer on our housing services changes page.
- Daily log sheets recording the type of nuisance, date, time, place and duration should be maintained.
Domestic and sexual violence
The Kingston One Stop Shop and face to face meetings are closed until further notice. Support is still available by contacting The Kingston Domestic Violence Hub on 0208 547 6046 (Monday - Friday 9 - 5:30pm).
The Government supports and funds a number of charities who are able to provide advice and guidance during this challenging time. Including the National Domestic Abuse Helpline, Women’s Aid, Med’s Advice Line, Galop, Hestia and Chayn.
If you are in immediate danger, call 999 and ask for the police. If you are unable to talk on the phone, call 999 and then press 55. This will transfer your call to the relevant police force who will assist you without you having to speak.
Reporting a hate crime
A hate incident is something which the victim (or someone else) believes is motivated by hate, hostility, or prejudice. This can be because of a person's characteristics or a characteristic they are believed to have. If a hate incident breaks the law then it is a hate crime.
You can report a hate incident or hate crime if you are a victim or a witness. You can choose to remain anonymous.
Renters and home owners
If you are worried about paying your rent or mortgage, or for any other questions related to housing, go to www.kingston.gov.uk/housing.
For the latest information on repairs, gas and electrical works, caretaking and more visit our updated housing services changes page.
Council and committee meetings
The Council has cancelled all its scheduled council and committee meetings until 11 May. For more inforation and up to date information visit the democracy and elections section on our website.
Vehicle owners will be granted a 6-month exemption from MOT testing, enabling them to continue to travel to work where this absolutely cannot be done from home, or shop for necessities.