Service closures and disruptions
This page outlines changes to council services and closures to council buildings during the COVID-19 pandemic. It will be updated as and when services reopen.
During the COVID-19 pandemic, the health and wellbeing of our residents, staff and service users is our top priority. We are actively monitoring the COVID-19 situation and are taking steps to keep our communities and staff safe.
In light of the ever-changing situation, we will update this web page should any council services be affected, and when there are changes to services.
Several council services have either revised opening timed or closed completely for the foreseeable future, whilst the council tries to limit the spread of COVID-19. This page details closures and disruptions to council services. You can check closures of other local services on Connected Kingston's COVID-19 (Coronavirus) pages.
Several council buildings have been closed to the public in order to help prevent the spread of COVID-19 (Coronavirus) and to ensure the council can continue to provide support to residents and service users. Please see details below.
Guildhall 1 is now closed to visitors for the foreseeable future to help prevent the spread of COVID-19 (Coronavirus). Achieving for Children has relocated into Guildhall 2 and can be contacted on: 020 8547 500
Guildhall 2 will be closed to the public for the foreseeable future. You can still contact services by telephone:
- General enquiries - 020 8547 5000
- Housing (Homelessness) - 020 8547 5003
- Adult Social Care - 0208 547 5005
- Achieving for Children- 020 8547 5008
Job Centre Plus: The building will continue to be open as normal for use by staff. A security guard will still be on hand in reception to ensure any visitors who arrive at Guildhall 2 with urgent needs have access to the relevant council services.
- Enquiries - 020 8914 7001
- Universal Credit - 0800 328 5644
Leisure centres and heritage
The following leisure centres and heritage sites will be closed until further notice
- Malden Centre, Tolworth Rec, Weir Archer Athletics and Fitness Centre, Kingfisher
- Chessington Sports Centre, Chessington School, Garrison Lane, Chessington, Surrey, KT9 2JS
- Kingston Museum and Heritage Centre
- Kingston Adult Education. However, the King Charles Centre building will remain open for access to other services.
From 5pm on Friday 20 March 2020, all libraries will be closed until further notice. All library events and activities will also be cancelled for the foreseeable future. Even though our physical libraries are shut at the moment you can still access all our digital resources. If you don't have a library card simply click on 'join the library' and your temporary library card will give you full access to our digital library
Playgrounds and public toilets
Following the government announcements on the importance of social distancing and the need to stay indoors, as of 23 March we have taken the action to close children's playgrounds. This includes playgrounds on housing estates. We are also closing our public toilets in parks and car parks.
Kingston Market Place Fountain
Due to the current situation and subsequent lockdown, the Council has decommissioned the interactive water feature (fountain) in Kingston Market place.
Tadlow Housing Office
The housing office based on the Cambridge Road estate will be open to residents who have an agreed appointment. For other contact please call the contact centre on 0208 547 5003 and a member of staff will call you to discuss the issue or alternatively email your Resident Services Officer.
- Children's centres and youth centres: From Monday 23 March no open public sessions will be held at our children’s centres or youth centres until further notice. Should you require any support please go online to the Achieving for Children website.
- Council repairs service: Due to the ongoing Coronavirus precautions and the additional pressure this has placed on Council resources, we regret to announce that we will only be able to book urgent repair jobs for the foreseeable future. This will be for any issues that have caused total loss of heating or hot water, imminent danger to life or similarly urgent problems. If you have a non-urgent repair request, please do not report this until the Council has announced that services has returned to normal. More information on changes to council repairs.
- Domestic violence support hub: The Kingston One Stop Shop and face to face meetings are closed until further notice. Support is still available by contacting The Kingston Domestic Violence Hub on 0208 547 6046 (Monday - Friday 9 - 5:30pm). More information on our domestic abuse pages.
- Grounds maintenance in parks and housing estates has been paused, including maintenance of shrub beds and hedges, weed treatment, and sports pitch maintenance
- Housing services: For the latest information on repairs, gas and electrical works, caretaking and more visit our updated housing services changes page. Contact Housing Options if you are homeless or threatened with homelessness, on 020 8547 5003.
- Local Land Charge search applications and Personal Searches will re-open on 26th May, but will be operating with reduced resources. More information on our Local Land Charges page.
- Sexual health services have been affected by COVID-19 (Coronavirus) and many have changed their opening hours. Please check on the relevant local service webpages for details and call the service before visiting. For information on key services see our sexual health pages.
Please check your individual school website for the latest information.
For information about schools, childcare and key workers visit our education page.