COVID-19 (Coronavirus)

Waste and recycling

This page provides updates on our waste and recycling services. 

The Household Reuse and Recycling Centre (HRRC) at Villiers Road is open for essential visits only.

In accordance with government guidance, householders should only take waste to the HRRC if it cannot be safely stored at home and no alternative disposal options are available. 

Visits to the site will be strictly by appointment only and the site will be operating with revised opening times.
 
Monday to Friday: 2pm to 6.30pm
Saturday: 7.30am to 4pm
Sunday: 9am to 4pm
 
You must pre-book your visit via our website - visitors without a confirmed booking will not be allowed access to the site.

  • You can book a visit up to 48 hours in advance. New slots will be made available on a daily basis.  

  • Demand for HRRC booking slots is currently very high and places are limited. DO NOT travel to the HRRC if you don’t have a valid booking - you will not be granted access. Capacity at the site is being monitored and more booking slots will be made available if it is safe to do so, so please keep checking the website.

Initially, only the following materials will be accepted: household general waste, garden waste, small electrical items and small bulky waste items.
 
With access restricted, please be prepared to queue for longer than usual (even though you’ve pre-booked your visit). Additional traffic management will be in place. Please follow the instructions provided on the signs and by site staff. Note that there will be left hand turn only access into the site from Villiers Road - visitors should only approach the site from the north (via Fairfield South / Hawks Road).
 
Thank you for your patience and cooperation.

Impact of coronavirus on recycling, waste and street cleaning services

We are working closely with our commercial partners, Veolia and Viridor, to minimise the impact on recycling and waste, street cleaning and other key environmental services.  Business continuity plans have been implemented and resources are being closely monitored to ensure the most essential services can continue to be delivered safely. Please bear with us; we are doing everything we can to keep core services running during this challenging period.

Service status - 26 May 2020

Recycling and waste collections:

  • Currently services are operating with no significant disruption. 

  • Collections of general waste and food waste are being prioritised.

  • Please note that disposable paper masks and gloves should not be put in your recycling bins - put them in your general waste bin and tie the bag securely.   

  • It is more important than ever to ensure that you do everything you can to minimise the amount of waste you produce, that recycling is clean, dry and properly sorted, and that rubbish bags are all securely tied to help prevent spills and protect our collection teams and the public. Thank you for your continued support.

Self-isolating households: 

Households that are self-isolating (because a member of the household is displaying symptom of coronavirus) should follow the government's 'Stay at home' advice which states: 

  • Store personal waste, such as used tissues and disposable cleaning cloths, within disposable rubbish bags. 

  • Place these bags into a second bag, tied securely and kept separate from other waste. 

  • These bags should be put aside for at least 72 hours before being put in your usual external general waste bin.

  • Dispose of your other household waste as normal.  

Garden waste collection service (paid for)

  • The paid-for garden waste collection service is currently operating with no significant disruption. Subscribers should continue to keep an eye on our website for the latest service information.

  • Existing subscribers - if your subscription ended in March and you’ve not yet renewed, please do so immediately via our website. We are writing to all existing customers that have not yet re-subscribed reminding them to do so.

  • New subscriptions - new customer subscriptions are being accepted via the website, but please note that there may be a longer wait than usual for new bins to be delivered.

Villiers Road Household Reuse and Recycling Centre (‘the tip’):

  • The Household Reuse and Recycling Centre (HRRC) at Villiers Road is open - visits to the site are strictly by appointment only and must be booked in advance via the website.  

  • HRRC booking slots are available 2-3 days in advance. 

  • Demand for HRRC booking slots is currently very high and places are limited. DO NOT travel to the HRRC if you don’t have a valid booking - you will not be granted access. Capacity at the site is being monitored and more booking slots will be made available if it is safe to do so, so please keep checking the website.

  • Make sure you familiarise yourself with the temporary conditions and restrictions at the site before making your booking: read the new Reuse and Recycling Centre rules and pre-book a visit

  • These important changes will help the site run safely and in accordance with government guidelines designed to slow the spread of coronavirus.  

  • Only try to book a visit to the HRRC if it’s absolutely essential - Households should only take waste to the HRRC if it cannot be safely stored at home and no alternative disposal options are available. Our recycling, rubbish, garden waste and bulky waste collection services are all running - please try to use these to manage your waste instead of taking it to the HRRC.

Bonfires - please be a considerate neighbour:

  • There has been a significant increase in the number of complaints we’re receiving about garden and allotment bonfires in recent weeks.

  • Please be aware that bonfires harm the air quality in your local area and could affect the wellbeing of a neighbour with an underlying health condition - the last thing they need right now.

  • If you have garden waste, please don’t burn it; dedicate a corner of your garden to store it safely until the Villiers Road Recycling Centre is able to re-open. If you subscribe to our garden waste collection service, please note that collections are taking place as normal (see above).

Bulky waste collection service (paid-for):

  • We have temporarily reduced the number of slots available for future bulky waste collection bookings. This will allow crew members to be re-deployed to support other priority services. 

  • When making a bulky waste collection booking, you may find there is a longer wait than usual for an available date - we are sorry for any inconvenience caused. Please store your bulky waste items securely on your property until your scheduled day of collection.