COVID-19 (Coronavirus) - recycling and waste service update

Impact of coronavirus on recycling, waste and street cleaning services

Latest update: 9th November

On Thursday 5 November, we entered a four-week period of national lockdown to help control the spread of coronavirus.

We will be working closely with our partners - Veolia and Viridor - and our neighbouring boroughs in the South London Waste Partnership to minimise the impact on recycling and waste, street cleaning and other key environmental services.  

Business continuity plans have been implemented and resources are being closely monitored to ensure the most essential services can continue to be delivered safely. Please bear with us; we are doing everything we can to keep core services running during this challenging period and we thank you for your support.

Recycling and waste collections:

  • We expect recycling and waste collections to continue to operate throughout November without significant disruption. 

  • Services may be operating with a reduced workforce so please bear with us - your collection may take place later than usual. If your collection is missed, please leave your bins at your normal point of collection and report it online via the Kingston Council website.

  • We will work closely with Veolia and Viridor on a daily basis to monitor staffing levels and ensure our recycling and waste can be collected and treated. If necessary, collections of general waste and food waste will be prioritised.

  • You can support your hard-working collection crews in the following ways:

    • Minimise the amount you throw away and separate out your rubbish and recycling before putting it out for collection

    • Keep disposable face coverings out of your paper and card recycling bins. Put them - and disposable gloves - into your general waste bin

    • Help to keep yourself and your collection crews safe by wiping the handles of bins and recycling boxes when you put them out for collection. Wash your hands thoroughly before and after you touch the containers

    • Make sure your car is parked considerately - with more people working from home, our crews are experiencing difficulties accessing some roads on collection day

    • Ensure that all general waste is placed into rubbish bags and that the bags are securely tied to help prevent spills and protect our collection teams and the public

    • Give your collection team a friendly, socially-distanced wave to let them know their efforts are still appreciated

Self-isolating households: 

  • It is vital that households that are self-isolating because of a confirmed or suspected case of coronavirus follow the Government's 'Stay at home' guidance on managing household waste: 

    • Cleaning cloths and personal waste such as used tissues and disposable face coverings should be stored in disposable rubbish bags

    • These rubbish bags should be placed into a second bag, tied securely and put aside for at least 72 hours before being put in your usual external household waste bin

    • Other household waste can be disposed of as normal

Villiers Road Household Reuse and Recycling Centre ('the tip'):

  • The Household Reuse and Recycling Centre (HRRC) at Villiers Road will remain open throughout November. 

  • Visits to the site are strictly by appointment only and must be booked in advance via the website.

  • Booking slots are made available 6 days in advance. 

  • DO NOT travel to the HRRC if you don't have a valid booking - you will not be granted access. 

  • With availability limited, please only try to book a visit to the HRRC if you really need to. Our recycling, rubbish, garden waste and bulky waste collection services are all running - try to use these to manage your waste instead.

Street cleaning:

  • We expect street cleaning services to continue to operate throughout November without significant disruption. 

  • This is a particularly busy time of year for our street cleaning teams, with huge volumes of leaves to clear from the roads and pavements - services may be operating with a reduced workforce so please bear with us. 

Place your bins and containers on the pavement if you can

  • If you can, please place bins, boxes and caddies or sacks on the pavement on your collection day rather than inside the boundary of your property. This makes it much easier for the crews to collect with a smaller workforce, but we will still be collecting bins that are inside boundaries as usual. 
  • Please place bins on the pavement by 6.30am - collections may be earlier or later than usual on your collection day as crews may change their work patterns to try and minimise the impact on services. Do not worry if they are not collected at your usual time.
  • Please ensure that bins and containers are brought back onto your property on the same day.
  • Please ensure your bin does not block the pavement for pedestrians.

Tell us online:


Email us at: [email protected]

  • Problems with crew behaviour

  • Request an assisted collection

  • Tell us about a new property that needs a waste collection