Contact benefits

For issues relating to benefits, you can use our self-service options to let us know about changes in your circumstances and more.

Self-service tasks 

Apply for benefits, appeal a benefits decision, report fraud and more.


These are just a small selection of the tasks you can complete on the website.

See all self-service options

Contact centre 

Can't find what you're looking for? Get in touch with our benefits contact centre online, by phone, in person by appointment or by post. To make an appointment, please email us at [email protected]

Our customer contact centre is open 9am to 5pm, Monday to Friday. You can use Twitter to tweet to us during contact centre opening hours.