Our annual housing report for tenants and leaseholders features interviews with service users and performance information for each of our housing services. The report looks at where we need to work harder as well as the successes of the service.
One of the biggest success stories for us is the Better Homes programme, which has now moved to a second phase, replacing windows and doors and the exterior of properties.
We are also working hard to involve residents more closely in decision making. These range from borough wide initiatives like Kingston Residents’ Scrutiny Panel to local initiatives such as estate management agreements, which give residents an important say about how the environment around their home is cared for.
The report acknowledges that the service will always face challenges but underlines a determination to provide affordable homes that people are happy and proud to live in.