Terms and conditions of car park use
Pay and display car parks
Pay and display car parks are managed under a Traffic Management Order made under the Road Traffic Act 1984 (as amended). A copy of the relevant order can be made available for inspection, by request to Parking Services.
Pay and display car parks may not be used for advertising, trading, camping, cooking, sleeping, washing or servicing vehicles unless agreed in advance with the Council. It is forbidden to erect any tent, booth or other structure.
A vehicle which appears to be abandoned or one left in a parking space in contravention of the regulations may be immobilised or removed to a place of safe keeping and eventually disposed of. Costs of release, removal, storage and disposal will be charged to the vehicle's owne
Contraventions of any of the provisions of the Traffic Management Order may lead to the issue of a Penalty Charge Notice. Failure to pay a penalty charge may result in the issue of a charge certificate against the vehicle owner and the subsequent registration of a charge for recovery under a County Court Order.
Pay and display car parks are only available for use during the advertised opening hours. Where a car park is open for 24 hours, no vehicle may park for longer than 24 hours.
Parking is restricted to motor cars, motor cycles and invalid carriages only. Caravans, trailers,
coaches and lorries are not permitted.The required parking fee must be paid at the time of parking unless the vehicle has a valid parking season ticket or permit for the car park. In car parks only, you are allowed to purchase additional tickets to extend your stay, up to the maximum time allowed. During the hours when charges apply, vehicles may be parked only whilst they are displaying an unexpired Pay and Display ticket or parking permit.
Pay and Display tickets are not transferable between vehicles and are not valid in more than one car park.
If a machine is out of order please use the nearest alternative machine in the car park.
Pay on foot car parks
Payment must be made at the Pay Station before you remove your vehicle. If you have lost your ticket you will need to report this. Press the “i” button on the pay station for further information. Lost tickets will be charged at the full daily rate from the car park opening time on the day of entry until the time of exit of the vehicle.
If you experience problems with the pay station or require assistance please contact the car park office by pressing the "i" button on the pay station. Your call will be answered immediately.
Blue-Badge holders and disabled parking
Only vehicles displaying a Blue Badge, in accordance with the regulations, may park in bays designated for the use of blue badge holders. The named person whose photograph appears on the badge must be either a driver or passenger in the car at the time of parking.
In Pay on Foot car parks, to take advantage of the free parking please press the 'i' button if you
have your disabled badge with you. If not, return and collect your disabled badge from your
vehicle and then go to nearest pay station to validate your ticket. This privilege may be refused if
the holder is not in the vehicle.Penalty Charge Notices (PCN)
Vehicle owners are liable to receive a penalty charge notice if they contravene the regulations governing the use of the car park.The contraventions include:
- failure to purchase and/or display a valid ticket
- overstaying the expiry time shown on the ticket or the maximum period allowed within the car park
- failure to park within the marked bays
- parked in a ‘Blue Badge holders only’ bay without displaying a valid Blue Badge
- parked in a permit bay reserved for designated users
- parked in such a position to cause an obstruction
- parking a vehicle which exceeds the maximum height and/or weight and/or length limits permitted in the area
- parking a vehicle in a car park or area not designated for that class of vehicle
- using a vehicle in a parking place in connection with the sale or offering or exposing for sale of goods
If a penalty charge notice has been issued to a vehicle, that charge is payable within 28 days from the date of issue. A discounted charge will be accepted if it is received within 14 days of the issue of the penalty charge notice. Civil Enforcement Officers are not permitted to revoke penalty charge notices once they have been issued. Appeals must be made in writing to the address on the reverse of the ticket.
Release of vehicles after closing time
A service operates from the closing time of the car park until 12 midnight to release locked in vehicles. A charge of £50 per vehicle is made for this call-out service. To arrange a call-out telephone 020 8547 5798.
General assistance or adviceIf you require any other assistance or advice on the use of our car parks please contact our car park supervisors on:
- 020 8547 5002
- 020 8547 6159 (after 6pm and at weekends)
The Council’s liabilities
- The Council, its servants and agents will accept no liability in respect of any loss, destruction, damage or theft from any vehicle save where the same is caused by the negligence, wilful act or default, or breach of statutory duty of the Council, its servants or agents, or the dishonesty of its servants or agents.
- The Council, its servants and agents will accept no liability in respect of the death or personal injury sustained by customers and others in the Car Park save where the same is caused by the negligence, wilful act or default, or breach of statutory duty of the Council, its servants or agents.